Robert Laster Email & Phone Number

Navarre, Fl, Us

Remote

Remote

United States

Remote

•Manage and support teams for Implementations, Windows, Oracle and SQL issues in a Hybrid cloud hosting environment dealing with client issues and client leadership for Healthcare customers consistently achieving top client ratings for satisfaction•Driving business improvements through standardization, audit and process improvement efforts through multiple infrastructure projects resulting in better employee experience and client satisfaction•Ensuring repeating issue resolution and documentation for a better customer experience, driving down tickets by more than 60%•Migration and Implementation of LogicMonitor and SentryOne monitoring tools for better OS and Database monitoring. Ensuring alerts are tuned to provide the best notifications without inundating teams with false alerts•Implementing new processes and improvements for teams related to ServiceNow case work and project work templates supporting over 3000 Windows servers, 450 SQL instances and 30 Oracle instances•Provide guidance to migrations project from Cisco UCS to Cisco Hyperflex and Microsoft Azure environments•Received multiple Cheer awards for outstanding performance and going above and beyond

Alpharetta, Ga

•Led a support team of both local and global techs consisting of database, OS and upgrade activities for Healthcare clients across the country•Drove customer escalation remediation through client and team collaboration and logical step WebEx sessions•Supported clients on a myriad of application and infrastructure technologies including Paragon, OneContent, PACs, Blood Bank, 3M and more spanning Windows Server, Oracle and SQL versions•Drove improvements to Active Directory activities including security, RBAC and upgrade projects•Process improvements through daily activities and change management adherence

Alpharetta, Ga

•Delegate tasks related to DBA and Hosting teams•Provide team with needed training suggestions, leadership and encouragement•SAP HBI reporting for COE Hosting Operations team•Serve as customer escalation point for any issues with DBA activities or Upgrades•Run yearly reviews for team, including midyear and end of year•Assist with the creation of team objectives and IDP items•Create an environment for feedback and trust•Strive to ensure team is always aware and going towards the companies goals•Working with Corporate security team for ISRM compliance•Evaluate new software packages for requirements•Creating cross team communication and processes for better customer experience

Alpharetta, Ga

•Technical lead in a new hosted environment for all Windows and SQL activities•Process creation and gap remediation of new teams and procedures ensuring client satisfaction•Drove infrastructure improvements through various data center issues and root cause analysis activities•Technical escalation for more complicated Windows Server and SQL server issues dealing with poor performance and error corrections•Managed on-call rotations for team members•Trained team on new technology and tasks as needed

Alpharetta, Georgia, United States

•Administer on-prem and remote hosted customer environment including Windows 2000-2008 servers and SQL 2000-2008R2•Setup and maintain database jobs and tasks to provide backups and maintenance activities•OS patching and SQL upgrades•Performance analysis of self and remote hosted environments•Provide team leadership to RHO group in the way of training and process improvements•Worked to provide cross team workgroups to provide customers with a better support experience•Performed upgrades for Paragon working with other members of the team including EIE's, Citrix and application support personnel to accomplish those tasks•Facilitate a weekly team meeting to discuss ongoing issues and after hour activities that affect on-call•Onsite swat team for ongoing issues at customer site to help provide DB and OS support as well as sitting with users to gauge their problems and user experience•Participation in the Management and Professional development courses offered to expand and broaden my knowledge of how to handle projects, time and interoffice communication

Shalimar, Florida, United States

•Setup and administer Microsoft servers (2003/08) on a daily basis including AD/DNS/DHCP/IIS/WSUS/GP, ensuring security and performance•Installation and configuration of Exchange 2003 Enterprise from the ground up, migrated to 2007, as well as installation and management of a BES server for blackberry devices•Setup several backup and virus software packages including Symantec, ESET, Trend Micro and Sonasoft for Exchange•Set Exchange for security and IA compliance including backup, SCR and archiving•End user support via telephone, email, remote assistance and in person•Maintain, setup and expand a county wide WAN that includes T1, VPN, cable, fiber, radio and wireless connections to the Ethernet network, including router and switch configuration and support •Working with several VMWare servers, EqualLogic iSCSI SAN and its switch infrastructure to consolidate servers and lower costs•Setup and administration of HP, Dell, Savin and Zebra printers and other imaging devices•Setup and repair of new and existing computers via Ghost imaging and normal setup•Support for Microsoft Office 2000-07

Destin, Florida, United States

•First level technical support for ISP dial-up and high speed users•Initial web development and billing services•Helped maintain NT Mail server and IIS server running multiple public domains•System backups, updates•Enter and maintain customer base for http://www.train-online.com•Maintain Bind DNS database entries and server

Management Information Systems

High School