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I invite all professional connection requests in order to share our strength, wisdom & experience. Let's make a difference in this world!Connect with me at Robert.W.Locke.NYC@gmail.com.I’ve been semi-retired for several years but now I’m ready to jump back in for the right opportunity. I am open to new opportunities at Startups in NYC, either Hybrid or Remote, Full or Part TimeI consider myself a Technologist. Why “Technologist”? What I provide could fall under many titles; CIO/CTO, Technology Manager, IT Director, IT Team Manager, Chief Technology Advisor, etc. But titles are not really important, results are important!What I offer: Team building, coaching & mentorship/Solutions oriented innovation/Examining situations from all possible perspectives and Identifying & eliminating barriers to positive growth, such as:• Reluctance to defy the Status Quo• Informational Silos• Poor communications• Lack of forward vision & insight• Lack of a common goalI believe in honesty & integrity and the power of a motivated, dynamic team!
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Customer Success ManagerIlnUnited States
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Customer Success ManagerIln Jun 2023 - Present -
Founder || Network Engineer Architect, CiscoLeaders In Cisco Network Engineer Architecture In Greater New York City Area 2013 - PresentAttending networking events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions
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Avaya Telephony Engineer VoipCass Business Telephone Systems May 2012 - Aug 2012New York, NySupport digital and VoIP voice systems for mid-sized software provider. -
Voip Technician, Cisco, UcInsight Global Oct 2011 - Apr 2012New York, NyInstall Cisco VoIP solution for major financial house. -
Network Architect, Data CenterMru Holdings Feb 2007 - Sep 2008New York, NyBuilt and implemented the MRU network infrastructure. Implemented network security and SOX and ITIL best practices compliant processes. Managed special projects from birth to closing.RESULTS• Create entire MRU network infrastructure from scratch, with RIP2 routing between VLANs, VPN backup, CWDM backbone (2GB etherchannel) and VOIP.• Coordinate move and consolidation of offices, with project plan and phase diagrams.• Build new data center at co-location and move entire server farm in 12 hours, with everything up and running for business the next day.. -
Resident Engineer, Training, MentoringAdex Corp. Jun 2006 - Nov 2006Lake Success, NyTrained NCC staff of major Telco on Nortel Succession VOIP SN08 solution. Maintained and troubleshot Succession in the northeast.RESULTS• Telco team was able to take over control of Succession fully within 30 days. -
Network Engineer Deployment NocsIbiska Telecom Jun 2004 - Feb 2006UsaImplemented and tested Nortel SN07 Succession solution (voice over ATM) for major Telco.RESULTS• Exceeded network availability and reliability objectives by 20%.• Developed detailed management and configuration parameters and procedures that cut provisioning and integration time in half.• Coordinated with various Telco’s and vendors for deployment of trunks ahead of schedule. -
Manager Of Network Data ServicesNorvergence Feb 2002 - May 2004Jersey City, NjCreated the network operations group for Norvergence. Established 24/7 NOC and defined the provisioning procedures for customer configuration. Led a team of 11 to support the ISP function of the company.RESULTS• Moved Norvergence from a non-entity to a mid-tier ISP.• Established Customer provisioning process with automatic script generation and checklist verification, cutting per Customer provisioning time from over two hours to under 15 minutes. This enabled a 500% + growth rate.• Built scalable infrastructure for Voice and Data access. Customer base began at 15 and has increased to over 7,000.
Robert Locke Skills
Robert Locke Education Details
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Information Technology - Project Management -
Physics
Frequently Asked Questions about Robert Locke
What company does Robert Locke work for?
Robert Locke works for Iln
What is Robert Locke's role at the current company?
Robert Locke's current role is Customer Success Manager.
What is Robert Locke's email address?
Robert Locke's email address is rw****@****aol.com
What is Robert Locke's direct phone number?
Robert Locke's direct phone number is +191762*****
What schools did Robert Locke attend?
Robert Locke attended Capella University, The City University Of New York.
What skills is Robert Locke known for?
Robert Locke has skills like Networking, Network Security, Network Architecture, Network Design, Troubleshooting, Project Management, Integration, Network Engineering, Cloud Computing, Technical Support, System Deployment, Infrastructure.
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Robert Locke
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Robert Locke
San Francisco Bay Area -
Robert Locke
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