Robert Morrison Email & Phone Number

Los Altos, California, United States

San Francisco, California, United States

- Collaborated with system admins to deploy MDM solutions (Kandji, Rippling, Intune) for 500+ devices, ensuring security and compliance for multiple clients.- Managed multiple ticketing systems (ZenDesk, HubSpot, Jira) and resolved over 1000 tickets.- Maintained an average of 80 monthly billable client hours, emphasizing commitment to client needs.- Supported network engineers in off-hours projects, including switch and router replacements.- Implemented security measures (MFA: Google Authenticator, Microsoft Authenticator, SMS-based) and user training with KnowBe4 for enhanced security awareness.- Managed onboarding/offboarding and streamlined IT asset management (Airtable, Google Sheets, Bonboard).- Created policies in Trello, Notion, Confluence, and Google Sheets for process efficiency.- Coordinated equipment procurement (Amazon Business, Apple E-Commerce) with 200+ orders for multiple clients.- Achieved consistently high client satisfaction (Google 5/5 reviews) through top-tier customer service.- Executed computer wiping and reimaging for 500+ computers across multiple clients.- Oversaw logistics of shipping and receiving operations for streamlined equipment management.- Designed and configured conference rooms with Zoom Rooms or Google Meets for enhanced client meetings.- Managed up to six diverse client admin portals, including Slack, Office365, Zoom, Google Workspace, PAX8, Okta, 1Password, and Meraki, showcasing exceptional multitasking skills.

San Francisco, California, United States

- Led a team of 10 meetings to discuss metrics and plan for improving the department- Took complex escalations for my team, researched, and provided solutions for customers over the phone- Listened to calls, either recorded live or side-by-side, while communicating feedback to improve the customer experience- Encouraged good practices with the team to improve performance - Deliver coaching feedback to department team members

San Francisco, California, United States

- Was chosen for a 10-week assignment to help open a new call center in Orlando, FL- Helped the Management team in Orlando with new candidate interviews and provided feedback- Setup computer workstations, formatted and re-imaged systems for new hires- Provided top-notch customer tech support over the phone and via email through claims filing, with a primary focus on troubleshooting desktop computers and laptops- Assisted customers over the phone with the claim filing process, including approving and denying claims- Researched and delivered solutions to common problems with consumer desktops and laptops.- Performed technical troubleshooting on mobile devices, electronics, and other gadgets over the phone- Maintained detailed and accurate customer notes via the Salesforce Customer Relationship Management tool- Was an active resource for new hires at the San Francisco office to assist with complicated technical issues and escalated calls- Recognized and awarded as the top troubleshooter

Dublin, California, United States

Dublin, California, United States

Stockton, California, United States

Associate Of Science - As, Computer Networking And Information Technology

Education record

High School Diploma

Education record