Please complete the CAPTCHA to continue
@bankofamerica.com
✓
1 phone found area 866
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Robert Wright is listed as Transformational Success Leader at Bank of America, based in Jacksonville, Florida, United States. AeroLeads shows a work email signal at bankofamerica.com, phone signal with area code 866, and a matched LinkedIn profile for Robert Wright.
Robert Wright previously worked as Senior Vice President - Portfolio Delivery - ATM & Financial Center Technology at Bank Of America and Senior Vice President - Agile Transformation - ATM & Financial Center Technology at Bank Of America. Robert Wright holds Ba, Public Policy & Analysis - International Relations & Economics from University Of North Carolina At Chapel Hill.
This section adds company-level context without repeating Robert Wright's masked contact details.
AeroLeads found 1 current-domain work email signal for Robert Wright. Compare company email patterns before reaching out.
A senior technology and operations leader with proven results in driving transformation and creating business value from solutions that impact the bottom line. Extensive experience in leading large global teams to excel in productivity and process improvements. Unique blend of experience in employee engagement/satisfaction success coupled with multiple facets of back office operations, call center, financial center and ATM expertise. Strong track record of success across diverse roles.Passionate about technology and leadership and strive to create environments that promote:- External focus....putting the customer first- Getting results without drama- Impactful innovation- Acting as one team- Being clear about the objectives, the context, and how success is measured- Being open, honest and direct- Doing the right thing....always acting with integritySpecialties: - Global Software Development & Delivery - Agile Transformation- Call Center / Contact Center Operations - ATM Operations - Financial Center Operations- Program and Portfolio Management- Strategic Planning- Risk Management- Competitive Analysis- Customer Experience- Enterprise Process Improvements- Employee Engagement/Satisfaction- Vendor Management
Listed skills include Process Improvement, Strategy, Business Analysis, Program Management, and 34 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Charlotte, NC, US
Delivered improvements in ATM technology stability while implementing several first-in-industry capabilities that included cardless ATMs, mobile cash orders and ATM credit card paymentsIncreased employee engagement by establishing micro culture focused on teamwork and authenticity
Charlotte, NC, US
Drove transformation of global technology software delivery using Agile principles that resulted in better business alignment and more efficient executionReduced time to test by achieving a reduction in re-work across the development lifecycle with CI/CD automation
Charlotte, NC, US
Led the global software development program that delivered the monitoring services for the largest financial services owned ATM fleetImplemented a remote resolve program to reduce onsite service calls dramatically and reduce overall operating expenses
Charlotte, NC, US
Developed three-year strategic technology roadmap that defined the vision and feasibility milestones for all functional components (call routing, recording, etc.) used within the Deposit and Card contact centersDrove an integrated desktop strategy that reduced average handle time and enabled contact center agents to service customers by reducing transfers
Charlotte, NC, US
Implemented a interactive voice recognition (IVR) application to handle Deposit servicing volume - included industry first capabilities that included natural language; reduced average handle time by 30 seconds
Charlotte, NC, US
Designed and deployed a real-time online booking process for new financial accounts; automation reduced manual operational errors and improved customer account funding by 72 hours Implemented a series of risk control processes for tracking critical customer data; updated application data flows to limit data visibility
Charlotte, NC, US
Led a development team that delivered a customized customer relationship management solution for a major personal computer manufacturer; led to a 20% increase in sales the following yearDesigned and developed an on-line network status web site to warn customers in real-time of a major internet service provider of active and upcoming network outages
Dublin 2, IE
Led a team that implemented an industry-first customer relationship solution for call center agents that enabled customer's data to be auto-populated as the call is received; reduce average call center handle times by 50% during the first yearDrove a server consolidation strategy that reduced 1,500 Windows NT servers across a major financial institution.
Quick answers generated from the profile data available on this page.
Robert Wright works for Bank of America.
Robert Wright is listed as Transformational Success Leader at Bank of America.
AeroLeads has found 1 work email signal at @bankofamerica.com for Robert Wright at Bank of America.
AeroLeads has found 1 phone signal(s) with area code 866 for Robert Wright at Bank of America.
Robert Wright is based in Jacksonville, Florida, United States while working with Bank of America.
Robert Wright has worked for Bank Of America, Exervio Management Consulting, and Accenture Management Consulting.
You can use AeroLeads to view verified contact signals for Robert Wright at Bank of America, including work email, phone, and LinkedIn data when available.
Robert Wright holds Ba, Public Policy & Analysis - International Relations & Economics from University Of North Carolina At Chapel Hill.
Robert Wright is listed with skills including Process Improvement, Strategy, Business Analysis, Program Management, Change Management, Vendor Management, Risk Management, and Banking.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts