Build, test, troubleshoot, and repair electronic and electromechanical assemblies per applicable documentation and quality workmanship standards.-Assist in performing engineering tests for the purpose of data collection and evaluation-Diagnose problems in assembly and schematic drawings and recommend changes-Determine technical accuracy, operation, and proper sequencing of test procedures-Provide technical support to customers, including identifying and correcting specific customer problems-Provide technical reports consisting of relevant test procedures and results-Perform tests in accordance with test procedures-Document testing and record test results-Troubleshoot and correct malfunctions at the component and subassembly level-Solder various components to PCB Assemblies-Wire and solder prototypes and other complex assemblies of unique or unusual design per applicable specifications-Assemble chassis components using a variety of hardware-Assemble electromechanical devices using a variety of hardware

Responsible for overnight shift with emphasis on truck stock and cleaning. Duties also include store sales reports, inventory (both stocking an ordering), store maintenance and staffing assignments for all customer service representatives.

Responsible for store sales reports, inventory (both stocking an ordering), store maintenance and staffing assignments for all customer service representatives. Assist General Manager and District Manager as needed across the company footprint.

Responsible for customer accounts in regard to billing and installation/disconnection services. The responsibilities were call center related, as calls are received were customers in Virginia and Kentucky.

Responsible for ordering, reporting on all beverage sales, office management and personnel assignments.

Perform assembly and maintenance duties as assigned.

Performed telephone support for USAA bank members in regards to their deposit accounts.

Managed a virtual support team of 10+ people that administered a Genesys network call routing platform. The team was comprised of a CTI (Computer Telephony Integration) team, Call Routing specialist and a Technical team that provided both deployments with 2nd and 3rd level troubleshooting.

Technical Lead on the conversion of 70+ call centers from various call distribution systems to hosted Rockwell Spectrums’.

Responsible for managing multiple call center locations including installation processes on behalf of the customer, acting as a liaison between the customer and installation teams to ensure that both the company and customer requirements were adhered to.

Responsible for establishing self-maintenance program for the call center including the establishment of an in house board level repair depot for all IT equipment.Responsible for managing multiple call center locations including installation processes on behalf of the customer, acting as a liaison between the customer and installation teams to ensure that both the company and customer requirements are adhered to, managing the maintenance operations at the customer site, supporting the development, installation, and maintenance of all Desktop and Voice platforms, providing professional support with the capabilities to install, configure, customize, optimize, network, install, and configure network transport protocols, coordinating all service activities of third party vendors, and managing service scheduling.

Responsible for managing multiple call center locations including installation processes on behalf of the customer, acting as a liaison between the customer and installation teams to ensure that both the company and customer requirements are adhered to, managing the maintenance operations at the customer site, supporting the development, installation, and maintenance of all Desktop and Voice platforms, providing professional support with the capabilities to install, configure, customize, optimize, network, install, and configure network transport protocols, coordinating all service activities of third party vendors, and managing service scheduling.

Assisted in establishing a DDS test center, coordinating with LECs’ nation wide. Responsible to test private line circuits as required and distributed by company ticketing system. responsible to close trouble tickets in a timely manner to meet SLAs'.