Lead and develop information technology blueprint for IT Operations Department, Business Intelligence Department, Database Department, Technology Solutions Center, Application Services Department, and Security, with combined operating and capital budget of $8.3 million. Support business lines that include Insurance, Membership, Travel, Retail, Automotive, Car Care Centers (Garages), Discounts & Rewards, Financial Services, and Driving School, as well as departments of HR, Accounting, Emergency Road Service, Marketing, Training, and Public Affairs.Set strategy for all IT services (project management, CISCO call center systems, telecommunications, 45 location networks, 750 PCs and 250+ servers in virtualized infrastructure, service desk, and business intelligence) for organization. Lead, manage and mentor 26 technical professionals, including director of IT services, manager of application services, and manager of information technology operations. Direct vision, planning and governance, while ensuring integrity of data, proprietary information, and related intellectual property through information security and access management. Negotiate multi-year deals valued at up to $30 million.Provide full spectrum of technology functions across applications, infrastructure, and cybersecurity. Develop and execute technology roadmaps and strategies designed to optimize organizational performance. Oversee budgeting, design, implementation, and operation of central information systems and services. Implement strategic and tactical plans designed to improve ability to measure key business metrics. Ensure IT data security, risk management, disaster recovery, and business continuity planning processes receive regular review for currency and adequacy. Review non-technology contracts and recommend language edits.

Responsible for designing AAA IT Strategic/Tactical 5-year plan. United Voice & Data Communications department with Network department under my leadership. Currently responsible for Cisco VOIP Call Manager system, Cisco Unity voicemail messaging application, and telephony equipment for 36 remote locations running via an MPLS circuit with a DMVPN backup for total redundancy. Headquarters contains 5 call centers, including one 24x7x365. Designated additional responsibilities for all copier, fax, projector and digital camera equipment.

Responsible for aligning IT with business strategic objectives and all day-to-day (24x7) financial and operational management. Orchestrated operations for and rebuilt AAA’s network, server/PC, applications, intranet, and internal customer help desk. This includes the IT requirements of 750 associates, 65 servers, and 123 applications with 16 team members. Responsible for emerging technology assessment/integration, planning, and standards management. Accountable for the development/implementation of core management and measurement methodologies aimed at assuring overall IT efficiencies and business effectiveness.

Executive officer and one-third owner of an energy management and engineering control services company. Primary duties included HR administration, accounting, marketing/sales support, technology development, vendor relationships, and project management. Key customers included The Limited & the Walt Disney store in Manhattan, among many local businesses.Accomplishments: Negotiated company’s first two strategic partnerships with Tridium for an exclusive Central Ohio Dealership and with Sequent for a U.S. Distributorship.

Managed IT projects for the 24 Corporate Executive Departments. Operated a 24x7 on-call team, responsible for maintaining software support for 43 applications. Was responsible for a $3.5 million budget and IT Capital budget requests. Directed development of database designs in SQL Server 7.0 and MS Access, with Visual Basic 6.0 graphical user interface (GUI), Crystal Reports, and intranet development using ASP, Active X Controls, FrontPage, JavaScript, Cold Fusion, and HTML. Aligned IT plans with strategic business objectives, including revenue growth, consolidation, and profitability, through effective collaboration with key stakeholders. Provided project management skills, change management control, and performance management goals. Ensured projects met customer expectations and performed post-implementation reviews with sponsors.

Managed, prioritized, and planned a program for the corporate offices, Real Estate, Store Planning, and PC/LAN areas in order to meet the PMO Y2K (Year 2000) policies, standards, and procedures.

Lived in Germany for 1 & 1/2 years and completed projects in Europe, Mexico, Canada, and Japan.