Robert Cronan Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida

Maximize the security and efficiency of IT operations to support a network of approximately 2000 end-user devices in a government environment. Ensure procedures adhere to governmental policies related to information assurance. Recognized for bringing operations into compliance with DOD regulations after a major shift in policy.Utilize best practices and SOPs to maximize security. Complete risk assessments, mitigation requirements, vulnerability documentation, and security reports. Ensure operations comply with DOD, DHA, DON and other federal policies and information assurance directives. Create and modify HBSS exceptions and rules in McAfee.Serve as a key point of customer contact while providing information to customers regarding Equipment Package Risk Assessments and ATO status. Support operations to achieve Authorized to Operate status, including RMF Controls, documentation and policy modification. Retrieve artifacts and information for customers through EMASS.Standardize security protocol through STIG Testing, using SCAP Scanning and STIG viewer. Create and interpret STIG checks and checklists in the STIG viewer and apply checks to devices and software. Maintain up-to-date knowledge of technology and standards, including NIST 800, FIPS, ACAS and VRAM.

Kings Bay, Georgia

Delivered high-level troubleshooting and support for 200 end users, and managed an estimated 1200 end user devices in government assets.Reduced the incidence of security issues by remaining abreast of developing threats and improving SOPs.Achieved a 100% end-user satisfaction rating with helpdesk service through superior communication and education.Managed helpdesk tickets, assigning, updating, and resolving issues with submitted tickets. Escalated issues when needed to ensure swift resolution. Provided superior customer service while resolving issues per protocol.Ensured network security, ensuring the safety of critical company assets and information. Investigated and resolved security violations per standard operating procedures. Collaborated with network administration to identify compromised computers and the reason for the breach. Used ACAS scanning to reveal vulnerabilities and installed McAfee antivirus suite and hard drive encryption to prevent security issues.Oversaw Active Directory, managing 600+ computers and users and their respective groups. Managed network user accounts and set correct permissions. Created and updated Windows 7 images through SCCM using PXE boot.Spearheaded software installation and management, using SCCM to install required programs including Java, and Citrix. Mapped user's network and shared folders to pc and creating shortcuts to desktop

Delivered helpdesk support to 1000+ end-users while managing network security through security solutions, including McAfee. Deployed and maintained company IT assets across multiple office buildings.Trusted to fill in for Tier 3 Technicians as needed and trained Tier 3 hires at branch locations.Deployed thousands of assets, including printers, computers, and Dell Wyse Terminals for virtual desktops.Managed installations and updates on 1500+ devices. Completed ACAS Scanning to ensure adherence to all security protocols.Ensured the functionality and security of virtual desktop solutions in VMware on Wyse Terminals. Configured user profiles, applications, and settings to support business users. Completed firmware updates, network protocol settings, and user login settings for the newly rolled out Clinical-Desktop Portal.Documented and created SOP’s for programs and devices.Completed imaging with Windows 7 and required programs using Symantec Ghost software and SCCMResolved 50+ helpdesk tickets weekly and escalated issues to higher levels as needed to ensure swift resolution.Achieved a 100% end-user satisfaction rating through attentive service and communications.Leveraged customer service skills to explain issues and resolutions to end-users. Followed site protocol while resolving issues and interacting with end-users to ensure high-quality service delivery.Applied software skills with Dameware to remotely administer clients to resolve issues with desktops and tablets. Resolved issues with IE 9, Microsoft Office Suite, and Windows OS in physical and virtual environments. Managed Active Directory through Active Roles Server Management software. Installed and configured various programs, including Active Roles Console, Dameware, Ahlta, CHCS, Java, Adobe products, and Microsoft Office.Maintained up-to-date knowledge of group policy and deployment. Mapped user networks and shared folders.