Robert Zimolag Email & Phone Number

Chicago, IL, US

Chicago

• Responsible for managing Lawson Products’ E-commerce development efforts. Responsible for web, business efforts to define build and maintain Lawson's e-commerce and mobile customer-facing websites with a focus on.
• Successfully completed a successful e-commerce platform replacement from Oracle ATG to ORO
• Four e-commerce websites and Four e-procurement websites
• Successfully completed migration of three different hosting providers.
• Manages and executes e-commerce enhancements plans, rollout activities.
• Adopts either Agile or Waterfall approaches, based on the project and the needs of the business.

Chicago, Illinois, USA

Created a very specialized consulting agency to help WDT (MVNO) increase its sales. Reporting directly to company VP of Operations to help increase Long Distance / Local / Wireless / VOIP sales. Improve overall customer service, with the main focus on improving Customer Care / Sales Effectiveness (SE) in call centers in US & Poland. This was an ad-hoc.

Greater Chicago Area

• Results-oriented, agile product / project manager responsible for Business / IT integration utilizing highly performing IT teams and the XP, Scrum processes. Working directly with clients and agency’s account managers.
• Effectively managed high performing IT development teams with presence in India, Russia and US to deliver customer projects on time, on budget, and according to business requirements utilizing the agile (XP, Scrum).
• Worked diligently with the client and account teams to correctly establish project scope, core business requirements and processes, along with a firm budget divided into the various phases of the project.
• Continually assessed the work being developed and deployed against agreed upon requirements, timeline and budget as to avoid scope creep, while adhering to Agile methodologies.
• If and when necessary, evaluated the importance of items being brought forth as “extra” to determine the impact, feasibility of inclusion into the project and the necessity of implementing the “extra” requirement.
• In conjunction with functional teams, led the development and deployment of numerous online solutions; i.e. web sites, on-line applications, and mobile friendly versions of the web sites for Android and iOS platforms.

Hoffman Estates, Illinois

• Promoted to lead AT&T Marketing, Customer Experience & Loyalty improvement efforts. Responsible for marketing (direct & online) to mid-size companies. Accountable for strategic product customer experience efforts &.
• Led marketing, customer experience and loyalty efforts, which helped AT&T Small Business EXCEED company’s 2005, 2006 & 2007, 2008 Customer Experience & Loyalty targets
• Successfully provided Customer Experience input & requirements into the end to end sales / management process on key strategic business product development efforts (e.g. BVOIP, VDNA) resulting in improved sales volumes.
• Launched Product Development Customer Experience Checklist Process; resulting in a considerable improvement in the design and delivery process of new product development efforts; i.e. incorporating and later measuring.
• Successfully managed an online sales customer professional communication campaign that considerably improved customers’ perception of AT&T by providing information centered around most recent improvement efforts.
• Raised Customers’ as well as Employees’ awareness in the space of Customer Experience Improvement Initiatives by developing, implementing and effectively managing Customer Experience and Loyalty mid-size company web.

Hoffman Estates, Illinois

• Led SBC Data Networking Metro Data efforts in Out of Region territory. Represented Metro Data team on many strategic product development efforts. Supported Data Networking VP, Executive Director and two Metro Data.
• Deployed an initiative to enable a customer to select a Customer Desired Due Date for project implementation. This additional capability helped AT&T realize additional revenue of $ 1.4M.
• Deployed an initiative to allow customers to expedite the delivery of service. This feature helped AT&T realize additional $3.96M.
• Secured the necessary funding and deployed a new process to order High Voltage Premise Equipment (HVPE); resulting in bringing AT&T in full compliance with a Legal Mandate and total avoidance of any applicable.
• Depending on the need, adopted multiple project methodologies to deliver projects on time and on, or under budget, i.e. SDLC model (waterfall, v-model, agile, and software prototype)

Hoffman Estates, Illinois, USA

• Led SBC Data Networking Portfolio Management budgetary planning efforts. Ensured full corporate planning compliance for the whole Data Networking organization. Led an effort with SBC affiliate teams to develop and.
• As part of portfolio management cost elimination efforts, managed data networking portfolio worth $170.59M in annual cost savings; $16.99M (Data Networking – 108%) and $153.60 (Regulatory – 169%) in cross affiliate.
• Led an effort to develop and deploy Data Networking Life Cycle Management process for the Entire Product Management organization; resulting in leadership’s improved and more complete understanding of each Data.
• Received Data Networking VP Cornerstone Award for the Leadership, Excellent Delivery and Lasting Contributions to AT&T for the Lifecycle Management process development effort

Hoffman Estates, Illinois, USA

Promoted to ensure successful implementation of Joint Marketing between SBC Long Distance and SBC Ameritech in Midwest region. Created and directed cross-company core and working teams to ensure successful SBC Long Distance deployment. Fully accountable for a successful launch of SBC Long Distance voice and data products in the SBC Midwest Consumer and.

Mba, International Business - Marketing / Finance

Majored in International Trade, with focus on Finance and Marketing.

Bachelor Of Commerce, Marketing

Majored in Marketing.