I'm the Regional Service Desk Manager for a leading global health care company. I'm passionate about leveraging Service Now and the ITIL service model to provide world class IT support in a rapidly changing world. I love helping people get the most out of technology. I love working as part of a diverse and highly collaborative global team. I'm passionate about creating a great experience for my users and a great place to work for my employees and teammates. My degree in English and my time as a trainer have given me excellent written communication skills. I'm both a strong individual problem solver and a big believer in the power of collaboration. Together we can solve more problems than we can separately.