Rob Froment Email & Phone Number

London, England, United Kingdom

London, United Kingdom

• Running regular in-person, remote and hybrid training sessions on legal and general software for groups and individuals.• New starter training for all levels.• Trainee Lawyer inductions.• Providing in house MOS training.• Training rollouts for new software and features.• Creating manuals, quick reference guides and video guides.• Regular floor walking desk-side support.• Sending of weekly Tech-Tip emails.• Providing support for applications and hardware such as: Windows 10 iOS & Android devices Advanced Word, Excel, Visio, PowerPoint and OneNote queries Adobe Acrobat iManage Desksite and Work 10 document management systems Intapp Time recording software Change-Pro redline/comparison software Innova Numbering, Contract Companion, DocXTools Zoom & MS Teams Cisco Jabber & deskphones Camtasia video-editing software Various bespoke add-ins and applications

Kelvedon, Essex, United Kingdom

• Designed and delivered a range of training and complementary guidance including workshops, coaching and e-learning for managers and employees throughout the Service. • Conducted IT training needs analyses for over 1800 employees and provided training in all hardware and software systems used throughout the Service, including SAP HCM, Office 2010, 2016 and 365, MS Dynamics CRM, SharePoint, Carval HR and other in-house custom and specialist applications. • Coordinated the development, implementation and maintenance of a Learning Management System including consultation with stakeholders, system selection, creating a course catalogue, training team members and generating relevant management reports. • Sit on Change Advisory Boards and User Groups as training lead following the ITIL framework and provided IT training advice to a range of workforce transformation projects.

Kelvedon Park

• Working within the IT department, provided application support for SAP systems including - Human Capital Management, Payroll, ESS, MSS, Training and Events Management, Nakisa Organisational Chart, Solution Manager and Success Factors software systems and a ClickSoft - ClickRoster shift management and workforce availability system.

• Solution Architect and Training Lead for the rollout of a shift management and workforce availability system. • Collated the operational requirements of key stakeholders.• Implemented changes to the product and translated these needs to software developers. • Planned, organised and ran an intensive training program, administering the SQL database and resolved user issues.The implementation won the SAP awards listed belowThe implementation won Gold in the national SAP Quality Awards and Silver and Gold awards for the Europe, the Middle-East and Africa category for innovation.

Kelvedon Park

• Provided technical and training support of SAP HCM, TEM and self-service systems. Training over 1200 operational staff• Running all HR reports and creating bespoke documentation of processes for users and administrators.

• Trained staff after the rollout of SAP self-service portals at all levels of the organisation. • Working in a small team delivering presentations to personnel on the use of a new system, comprising of lecture style tutorials to small groups of individuals. • Designed and created training materials for post-training assistance.

Responsible for sorting and sifting Personal Record Files of all employees in preparation to transfer to a electronic filing system, creating guides for updated PRF sorting and scanning policies, assisting with recruitment, answering telephone enquiries and sorting mail coming into the department.

Responsible for answering and responding to all telephone and email messages to the IT service desk and logging fault calls to a ‘TrackIt!’ fault logging system, providing first line support for IT problems, prioritising & assigning jobs to relevant technicians and chasing their progress, maintaining stationery levels for the department, purchasing and issuing software licences, sourcing and ordering IT goods for purchase and monitoring and chasing delivery, maintaining an IT equipment inventory and general filing.

Responsible for general filing, handling and replying to documents, attending departmental meetings, sifting application forms and general office administration.

Hnd, Audio Engineering

Level 3 Award, Education And Training