Virtual Quality Audit Manager, serves as the staff subject matter expert in quality, video audit production and submission, specifically virtual video closeout/quality audits, developing and carrying out new procedures as well as documenting processes within the market organization. Responsible for the quality control audits of all installation and repair work ensuring compliance as outlined by company, carriers and OSHA directives. I review all quality standards with internal and external field teams to ensure all processes and procedures are completed in a timely manner to the client’s satisfaction

Project Manager for the AT&T New Site Build for the New England Market.

• Manage day to day operations of an airfreight company.• Overseeing 10 drivers actively making deliveries and pickups of freight.• Route and schedule management, to insure cost effectiveness, by maximizing deliveries, and minimizing mileage, fuel usage, and labor cost, while meeting flight schedules, and daily consolidation time deadlines.• Changing or altering routes on a moment to moment basis, depending on customers ongoing needs.• Scheduling appointments for deliveries, meeting any accessorial needs.• Handling of freight critical documents, including cargo air bills, tsa endorsements, customs clearance documents, freight releases, etc...• When required, interviewing, and hiring of new employees, training in all aspects of the operations, including safety, customer service, forklift operation, cargo management, etc.

Manage day to day operations of an airfreight company.- Overseeing 10 drivers actively making deliveries and pickups of freight.- Route and schedule management, to insure cost effectiveness, by maximizingdeliveries, and minimizing mileage, fuel usage, and labor cost, while meeting flightschedules, and daily consolidation time deadlines.- Changing or altering routes on a moment to moment basis, depending oncustomers ongoing needs.- Scheduling appointments for deliveries, meeting any accessorial needs.- Handling of freight critical documents, including cargo air bills, tsa endorsements,customs clearance documents, freight releases, etc...- When required, interviewing, and hiring of new employees, training in all aspects ofthe operations, including safety, customer service, forklift operation, cargomanagement, etc.

- Manage day to day operations of an airfreight company.- Overseeing 10 drivers actively making deliveries and pickups of freight.- Route and schedule management, to insure cost effectiveness, by maximizing deliveries, and minimizing mileage, fuel usage, and labor cost, while meeting flight schedules, and daily consolidation time deadlines.- Changing or altering routes on a moment to moment basis, depending on customers ongoing needs.- Scheduling appointments for deliveries, meeting any accessorial needs.- Handling of freight critical documents, including cargo air bills, tsa endorsements, customs clearance documents, freight releases, etc...- When required, interviewing, and hiring of new employees, training in all aspects of the operations, including safety, customer service, forklift operation, cargo management, etc.

TeamChas was a contract delivery company, the contract upon which I was managingwas for SLS (Sears Logistic Services).The NH Division consisted of 10 two man delivery teams, operating 7 days a week.My duties included all aspects of day to day operation, working with my team of asstmgrs.- route building- quality control- hiring/ training new employees- cost control/ loss prevention- scheduling of all employees- inspecting/ scheduling routine maintenance of equipment- prepare and deliver weekly meeting on customer service/ mindset- review and keep team updated on all new product & proceedure.- work directly with SLS on all customer needs.this is a brief overview of duties, and not a complete list.

Servpro is a franchise cleaning and restoration company.I was a division manager for the carpet division, duties included- training new technicians- inventory of, and replenish all products on trucks- track and control, usage vs. revenue of time and products- job/account bidding, and negotiating- oversee and coordinate multiple crews, on larger restoration projects.- work closely with other division mgrs. for all scheduling needs.This is a brief overview of my duties, not a complete list.

Gagnon Cleaning was a company I started as a way to supplement my income, it wasstarted as a restaurant janitorial company, and grew into a multi faceted cleaningcompany.- commercial janitorial (restaurant/office)- fire and water damage restoration- construction cleanup- window washing- floor care- carpet cleaning- mobile pressure washingMy company started with myself and a mobile cleaning van, and grew to its peak with 3vehicles and aprox 8 employees.