Client Services Team Leader
Payroll / Customer Service • Processed complex nationwide client payroll, billing, and reporting on a weekly basis for 15 of the companies most problematic clients with revenue from 30K to 250K a week.• Processed monthly Sales Tax payments on behalf of clients.• Processed monthly and quarterly Workers Comp tax payment to the state of Ohio.• Processed weekly payments for 401K, Roth, Insurance, Contractor’s Plans, and Pay Cards.Management / Human Resources• Managed a team of 13 Client Services Representatives. • Ensured all accounts were processed and completed by the Client Services Representatives on a weekly basis.• Answered all questions and helped to troubleshoot for team members in regards to processing accounts.• Assisted in or directly trained new Client Services Representatives ensuring they have the proper knowledge to perform the duties of their job.• Audited work of Account Managers and Client Services Representatives to ensure accuracy and timeliness of work product.• Developed and implemented new policies and procedures for the department.• Coached, counseled, and mentored subordinates; worked with subordinates to improve performance.• Determined work procedures, prepared work schedules, expedited workflow and provided backups to team members for client services.
