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Rob Matthews is listed as Experienced IT Professional based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Rob Matthews.
Rob Matthews previously worked as Network Operations Consultant at Ibm and Lead NOC Coordinator at Novator E-Commerce. Rob Matthews studied at George Brown College.
I have over eight years experience in a Technical Support Call Centre/NOC environment. I am seeking a challenging role in a Help Desk or Server Administration environment in a dynamic, fast paced and a technology oriented company where I can use both my technical and customer service skills.Specialties: Advanced knowledge of Microsoft Windows OS – XP to 7Intermediate knowledge of Unix based OS'Advanced knowledge of hardware technologies and implementationIntermediate knowledge of scripting - Perl, Javascript, Bash, PHPExperienced with networking tools and technologies for Cisco routers and switches, LAN/WAN environments, wired and wireless technologiesExcellent customer service and communication skills built from years of handling partner escalations and troubleshooting issues
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Monitoring of advanced systems, including Unix and Windows 2008 servers, Oracle and SAP databases, andenterprise-level development applications in a 24x7x365 environmentTriage server side error messages to relay relevant information to appropriate support staff for resolutionHandle internal requests through email, telephone and ticketsGenerate weekly.
Identified, coordinated and documented preventive, proactive and corrective maintenance requirements.Co-ordinated escalations from the NOC Team to other support teams as neededProvided daily reporting on service impacting issues and prepare subsequent incident reports as requiredPerformed trending analysis of common or repetitive problems to continually.
Handled the communication and coordination of efforts between multiple teams during system outagesMonitored systems and network traffic in a 24x7 environmentProvided quick trouble shooting support to assist in identifying issues and relaying that information to related/necessary support teamsGenerated statistical analysis reports based on gathered systems.
Level 1 and Level 2 supportSupported Lotus Notes 5 and 6.5 for Deutsche BankHandled XP/mainframe server administration/accounts for custom Deutsche Bank applications
Level 1, Level 2, International SupportProvided technical support for Toshiba North America by troubleshooting hardware and operating system failures and correcting network connectivity problems across all levels of the consumer platform
Provided solutions to MSN Internet members relating to Internet Connection Set-up and trouble shooting technical issues for both hardware and software difficulties
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Rob Matthews is listed as Experienced IT Professional.
Rob Matthews is based in Toronto, Ontario, Canada.
Rob Matthews has worked for Ibm, Novator E-Commerce, Cryptologic, Deutsche Bank Technical Support, and Siemens Business Services.
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Rob Matthews studied at George Brown College.
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