Rob Goodwin Email & Phone Number

Frisco, TX, US

New York, New York, US

New York, NY, US

Providing innovative payments solutions for the evolving mobile market

New York, NY, US

• Product Owner, JPMorgan Merchant Services – Digital Transformation and Web Portal Modernization
• Directed the product vision and roadmap for a team of 7 product managers and 10+ scrum teams developing a modernized client portal for reporting and account management
• Owned the end-to-end client experience throughout the development process, from defining product requirements to validation testing of production releases and customer training & support.
• Defined and prioritized product requirements by engaging clients, collaborating with internal partners, and analyzing usage data across the firm -- bringing customer-centric perspective to user experience design.
• Brought a customer-obsessed perspective to the end-to-end Data Platform including Kafka streaming, AWS Data products, elastic search, API design and implementation, and Interactive user interface.
• Enabled migration of over 200,000 Chase Merchant Services’ clients to modern interactive web portals: Chase Business Online, Chase Connect, and J.P. Morgan Access.

New York, NY, US

• Product Strategy Analysis & Market Intelligence, JPMorgan Merchant Services 2017 - 2018
• Led strategic initiatives, driving product and process improvement including leading an Action Plan to automate and remove human error from tiered pricing changes, developing business management and tracking tools, and.
• Provided market intelligence and thought leadership to sales teams and developed strategic analysis by standing up a competitive intelligence program to collect, distill, and disseminate competitive intelligence in.
• Developed financial models and performed data analysis to estimate changes in revenue due to the implementation of key vertical strategies to analyze the benefit of strategic product and operational changes.Data.
• Led the data migration efforts of 4 managers and 9 associates in documenting and migrating over 5,000 data elements and 550 reports across various areas of Chase Home Lending.
• Managed the restructuring of 250 Short Sale employees through a work flow & hierarchy transformation providing a more customer-friendly approach with reduced processing time.

Washington, DC, US

• Served 8 years as a commissioned Nuclear Submarine Officer in the United States Navy– tours included Nuclear Power Training – Charleston, SC, the USS Scranton (SSN 756) – Norfolk, VA, and the United States Naval.
• Leadership. Led a variety of teams ranging from 5 – 150 sailors in operations at sea and ashore. Exhibited poise, leadership, and decisive action in high-pressure situations. Honored to have been hand-picked to serve.
• Complex analysis and management. Able to quickly understand complex processes and direct action. Led teams through nuclear power and weapons launch operations and training. Certified Professional Engineer (PE) in.
• Navigating matrix organizations through collaboration. Able to absorb information from a diverse team of subject matter experts quickly to develop strategies and deliver results.
• Strategic Execution. Exhibited ability to develop objectives and execute initiatives through a high level of personal initiative and drive.

Bachelor Of Science (Bs), Ocean Engineering

Master Of Business Administration (Mba), Business

Master Of Science - Ms, Analytics

Master'S Degree, Leadership Education & Development