Providing innovative payments solutions for the evolving mobile market

Product Owner, JPMorgan Merchant Services – Digital Transformation and Web Portal Modernization• Directed the product vision and roadmap for a team of 7 product managers and 10+ scrum teams developing a modernized client portal for reporting and account management• Owned the end-to-end client experience throughout the development process, from defining product requirements to validation testing of production releases and customer training & support.• Defined and prioritized product requirements by engaging clients, collaborating with internal partners, and analyzing usage data across the firm -- bringing customer-centric perspective to user experience design. • Brought a customer-obsessed perspective to the end-to-end Data Platform including Kafka streaming, AWS Data products, elastic search, API design and implementation, and Interactive user interface.• Enabled migration of over 200,000 Chase Merchant Services’ clients to modern interactive web portals: Chase Business Online, Chase Connect, and J.P. Morgan Access.

Product Strategy Analysis & Market Intelligence, JPMorgan Merchant Services 2017 - 2018• Led strategic initiatives, driving product and process improvement including leading an Action Plan to automate and remove human error from tiered pricing changes, developing business management and tracking tools, and team evaluation processes & score cards.• Provided market intelligence and thought leadership to sales teams and developed strategic analysis by standing up a competitive intelligence program to collect, distill, and disseminate competitive intelligence in Omnichannel Payments, including analysis of key merchant acquirers, emerging players, payment brands, and top clients.• Developed financial models and performed data analysis to estimate changes in revenue due to the implementation of key vertical strategies to analyze the benefit of strategic product and operational changes.Data Products & Management Information Systems modernization, Chase Home Lending 2016 - 2017• Led the data migration efforts of 4 managers and 9 associates in documenting and migrating over 5,000 data elements and 550 reports across various areas of Chase Home Lending.• Managed the restructuring of 250 Short Sale employees through a work flow & hierarchy transformation providing a more customer-friendly approach with reduced processing time.• Coordinated and executed over 300 interviews and analyzed results to provide strategic, focused reporting to executive leadership resulting in more efficient and higher quality selections and onboarding.• Developed business analysis tools to track and manage key operations metrics, including inventory movement & quality metrics by leveraging SharePoint workflow data and MIS reports.

Served 8 years as a commissioned Nuclear Submarine Officer in the United States Navy– tours included Nuclear Power Training – Charleston, SC, the USS Scranton (SSN 756) – Norfolk, VA, and the United States Naval Academy – Annapolis, MD.Navy Career Highlights:• Leadership. Led a variety of teams ranging from 5 – 150 sailors in operations at sea and ashore. Exhibited poise, leadership, and decisive action in high-pressure situations. Honored to have been hand-picked to serve in stand-out roles of leadership among fellow officers. • Complex analysis and management. Able to quickly understand complex processes and direct action. Led teams through nuclear power and weapons launch operations and training. Certified Professional Engineer (PE) in Maryland (License #35916). Qualified as Navy Nuclear Engineer Officer, a career milestone enabling service as the Chief Engineer in charge of a Navy Nuclear Power Plant.• Navigating matrix organizations through collaboration. Able to absorb information from a diverse team of subject matter experts quickly to develop strategies and deliver results.• Strategic Execution. Exhibited ability to develop objectives and execute initiatives through a high level of personal initiative and drive.