Rob Graves Email & Phone Number

Riverwoods, Illinois, Us

Riverwoods, Illinois, Us

Riverwoods, Illinois, Us

Coordinate with Sales, Product Development, Sr. Management, China Factories, and Hong Kong office staff to produce accurate quotes and orders of Christmas and Halloween product for mass retail merchants.Directly responsible for quoting, shipping, scheduling, and coordination of all efforts to effectively produce and deliver product to major retailers.Responsible for costing and pricing customer programs and identifying every avenue to prevent margin erosion while at the same time providing optimal retails to the customer to drive sell-thru performance.Supervise Import staff in everyday operations to support 180 additional customers, including most major US and Canada Retailers.Built a strong Import Department by interviewing and hiring candidates, identifying roles, defining processes, and assigning accounts and responsibilities.Manage the process of safety compliance & product testing, sourcing, inspection, packaging, and sampling.Self-driven to manage and lower costs by evaluating and changing processes, the use of technology, and communicating with the customer.Helped to migrate to a new computer system by providing planning/design feedback and reporting deliverables.Travel two to three times per year to China/Hong Kong to meet with Hong Kong office staff, customers, and vendors.

Riverwoods, Il, Us

Coordinate with Import Manager and Hong Kong office staff to produce accurate quotes and orders. Attend meetings between sales and customer in both the US and Hong Kong office to facilitate the development and quoting process. Work closely with Product Development and Sales to ensure timely and accurate product deliveries. Work with staff to ensure that data in product database and quoting system is maintained. Issue Purchase orders to vendors in China and track shipments. Manage the process of product testing, inspection, packaging, and sampling for key national accounts. Previous positions within the company: Sales Assistant

Rockford, Il, Us

Vernon Hills, Il, Us

Built consultative and repeat relationships with educational institutions and their employees within the public sector division of CDW Corporation, a FORTUNE 500 Company. Researched and profiled new accounts as well as servicing and expanding business within educational accounts in Illinois and Indiana. Achieved $1.5 million in sales in the trailing 12 months in the Account Manager role.

Madison, Wi, Us

Assisted in directing the Customer Support staff at TDS, a FORTUNE 500 company. Consistently improved communication between top managers and the Customer Service Representatives. Designed and implemented all customer manuals and documentation. Resulted in improved efficiency in gaining new customers. Assisted in Linux system administration and identification of network and server outages resulting in quick response and repair which minimized downtime. Performed customer service, technical support, and sales on a daily basis to both existing and new Internet dial-up and web-hosting customers. Worked directly with customers in problem-solving connectivity concerns which resulted in increased customer retention.

Bachelor Of Science, Organizational Leadership And Supervision

Education record