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Robert G. Email & Phone Number

Metadata Product Support Analyst at Xperi Inc.

Location: Raleigh-Durham-Chapel Hill Area, United States, United States 8 work roles 1 school

1 work email found @xperi.com LinkedIn matched

✓ Verified May 2026 4 data sources Profile completeness 100%

Current company

Xperi Inc.

Role

Metadata Product Support Analyst

Location

Raleigh-Durham-Chapel Hill Area, United States, United States

Company size

1626 employees

Who is Robert G.? Overview

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Robert G. is listed as Metadata Product Support Analyst at Xperi Inc., a company with 1626 employees, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a work email signal at xperi.com and a matched LinkedIn profile for Robert G..

Robert G. previously worked as Product Support Manager at Premiere Digital Services and Metadata Producer at Tivo. Robert G. holds Bachelor Of Science Business Administration from Western Governors University.

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Email format at Xperi Inc.

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*@xperi.com

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Profile bio

About Robert G.

At Premiere Digital Services, leadership in customer service is my forte, where I've honed a deep expertise in software support and cross-functional team collaboration. My role as a Product Support Manager involves leading a dedicated team in delivering exceptional technical troubleshooting using tools like Zendesk and JIRA, and fostering efficiency improvements through process refinement.Previously, as a Metadata Producer at TiVo, I developed and optimized metadata workflows to support content discoverability, ensuring data accuracy and operational efficiency. With a focus on enhancing product performance and addressing user feedback, our team has collaborated to integrate customer insights into product enhancements, leveraging JIRA, AWS, and Kibana analytics to drive strategic decisions.

Listed skills include Microsoft Office, Customer Service, Store Management, Microsoft Word, and 46 others.

Current workplace

Robert G.'s current company

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Xperi Inc.

Metadata Product Support Analyst

Durham, NC, US

Website

xperi.com

Employees

1626

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8 roles

Robert G. work experience

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Metadata Product Support Analyst

Xperi Inc.

Durham, NC, US

Product Support Manager

Current

Premiere Digital Services

Durham, NC

A dynamic and results-oriented manager with a track record of delivering exceptional customer support and driving excellence for software products.Key Responsibilities:
Lead a software support team, delivering exceptional customer service and technical troubleshooting for three software products using Zendesk.
Implement and refine support processes, driving improvements in efficiency and effectiveness while enhancing overall product performance.
Collaborate closely with cross-functional teams to address user feedback and support product enhancements using JIRA.
Assist technical teams in analyzing software performance metrics to identify trends using Excel, Grafana, AWS, and Kibana tools.
Develop strategies and drive continuous improvement in support operations.

Dec 2020 - Present

Metadata Producer

Tivo

Durham, North Carolina, United States

Jun 2020 - Dec 2020