Robert Grover Email & Phone Number

England, United Kingdom

Milton Keynes, United Kingdom

A financial services business offering personal loans to customers who may find it hard to get credit from their banks, but don’t want to go down the route of a payday loan. Utilising previous experience in collections I delivered a best in class arrears management function, through building an excellent rapport with customers, and supporting them to repay overdue repayments on their lending agreements.• Inbound and Outbound call handling from customers experiencing financial… Show more A financial services business offering personal loans to customers who may find it hard to get credit from their banks, but don’t want to go down the route of a payday loan. Utilising previous experience in collections I delivered a best in class arrears management function, through building an excellent rapport with customers, and supporting them to repay overdue repayments on their lending agreements.• Inbound and Outbound call handling from customers experiencing financial difficulties and authorised 3rd parties in relation to lending that is behind with repayments. • Email communication with customers and collections stakeholders.• Negotiated repayment arrangements and promises to pay, managed the customer relationship to facilitate the appropriate resolution in line TCF principles and the company's strategies. • Trained and mentored colleagues and worked with other collections stakeholders to develop collections processes and procedures.• Ensured accounts were monitored and worked accordingly to SLA’s• Informed customers of consequences of non-payment and credit file implications• Completion income and expenditure forms, customer complaints handling, case escalation Show less

Northamptonshire

Apex Credit Management is part of Cabot Credit Management group which is one of the largest credit management services providers in Europe and the market leader in the UK. Customer service and regulatory compliance are at the core of Cabot’s business and culture and are implemented through its collections strategy. Cabot seeks to treat its customers fairly and offer affordable payment solutions, often through long‑term payment plans.• Worked to agreed service levels, achieving… Show more Apex Credit Management is part of Cabot Credit Management group which is one of the largest credit management services providers in Europe and the market leader in the UK. Customer service and regulatory compliance are at the core of Cabot’s business and culture and are implemented through its collections strategy. Cabot seeks to treat its customers fairly and offer affordable payment solutions, often through long‑term payment plans.• Worked to agreed service levels, achieving bonus by meeting quality targets and operational metrics• Inbound and Outbound call handling• Worked in accordance with Financial Conduct Authority (FCA) guidelines • Experience of dealing with sensitive situations with empathy, whilst providing a high level of customer service,• Problem resolution and collection of outstanding debt.• Good communication skills, able to explain information simply and clearly whilst building a strong rapport with customers • Genuine desire to help people.• Strong teamwork skills whilst maintaining individual ownership• Experienced in the use of multiple systems including MS Office, CRM and telephony systems• A genuine desire to help and support people• The ability to manage, influence and adapt during complex conversations Show less

Northamptonshire

• Event management and organisation, Restaurant management,

Northampton, United Kingdom

Radcliffe Gower is a recruitment consultancy offering 360 search and selection recruitment and head hunting services. We operate in a number of sectors including hospitality, logistics, supply chain and contract furniture.For over 2 decades Radcliffe Gower has been the preferred recruitment partner for many companies. These have included SMEs as well as a number of FTSE 100 and FTSE 250 companies. We continue to provide outstanding individuals, not only matched precisely to the role… Show more Radcliffe Gower is a recruitment consultancy offering 360 search and selection recruitment and head hunting services. We operate in a number of sectors including hospitality, logistics, supply chain and contract furniture.For over 2 decades Radcliffe Gower has been the preferred recruitment partner for many companies. These have included SMEs as well as a number of FTSE 100 and FTSE 250 companies. We continue to provide outstanding individuals, not only matched precisely to the role, but who are able to drive our clients’ business forward. This ensures a significant return on your recruitment investment.We operate in an ethical and professional manner with emphasis on really getting to know our clients and candidates, We listen and advise and work proactively for the best outcome. • Talent acquisition, resourcing & screening• Writing job descriptions• Placing adverts on job boards & company website• Managed promotional company mail-shots• Devised job specifications, assessed applications• Managed client & candidate relationships• Conducted interviews• Managed & updated company database• Salary negotiations• Verification of references, work experience & qualifications Show less

The Running Horses Mickleham, Surrey

General Manager of busy food led pub / hotel• Recruiting, training and managing staff• Overseeing front of house, kitchen and hotel operations• Financial management & forecasting - turnover, GP, Stock control, wage percentage• Use of Stocklink, Selima, etc for till, purchasing & financial management • Implemented series of standard operating procedures & checklists to improve service and monitor training• Involved & supported events to maintain the pub as a hub of… Show more General Manager of busy food led pub / hotel• Recruiting, training and managing staff• Overseeing front of house, kitchen and hotel operations• Financial management & forecasting - turnover, GP, Stock control, wage percentage• Use of Stocklink, Selima, etc for till, purchasing & financial management • Implemented series of standard operating procedures & checklists to improve service and monitor training• Involved & supported events to maintain the pub as a hub of the community and grow business Show less

Weston, Northamptonshire

Recruiting, training and managing of all staffOverseeing the chefs and working together to create a dining destination of reputeCreating an environment in which staff enjoy their work.Introduced a structured customer care programme for all staff Responsible for all purchasing constantly achieving cost down targets without reducing quality

East Sheen, London

Bachelor Of Science (Bs), Economics And Business Economics

Education record