Robert Grover Email & Phone Number

England, United Kingdom

Milton Keynes, United Kingdom

• A financial services business offering personal loans to customers who may find it hard to get credit from their banks, but don’t want to go down the route of a payday loan. Utilising previous experience in collections.
• Inbound and Outbound call handling from customers experiencing financial… Show more A financial services business offering personal loans to customers who may find it hard to get credit from their banks, but don’t want.
• Inbound and Outbound call handling from customers experiencing financial difficulties and authorised 3rd parties in relation to lending that is behind with repayments.
• Email communication with customers and collections stakeholders.
• Negotiated repayment arrangements and promises to pay, managed the customer relationship to facilitate the appropriate resolution in line TCF principles and the company's strategies.
• Trained and mentored colleagues and worked with other collections stakeholders to develop collections processes and procedures.

Northamptonshire

• Apex Credit Management is part of Cabot Credit Management group which is one of the largest credit management services providers in Europe and the market leader in the UK. Customer service and regulatory compliance are.
• Worked to agreed service levels, achieving… Show more Apex Credit Management is part of Cabot Credit Management group which is one of the largest credit management services providers in Europe and the market leader in.
• Worked to agreed service levels, achieving bonus by meeting quality targets and operational metrics
• Inbound and Outbound call handling
• Worked in accordance with Financial Conduct Authority (FCA) guidelines
• Experience of dealing with sensitive situations with empathy, whilst providing a high level of customer service,

Northamptonshire

• Event management and organisation, Restaurant management,

Northampton, United Kingdom

• Radcliffe Gower is a recruitment consultancy offering 360 search and selection recruitment and head hunting services. We operate in a number of sectors including hospitality, logistics, supply chain and contract.
• Talent acquisition, resourcing & screening
• Writing job descriptions
• Placing adverts on job boards & company website
• Managed promotional company mail-shots
• Devised job specifications, assessed applications

The Running Horses Mickleham, Surrey

• General Manager of busy food led pub / hotel
• Recruiting, training and managing staff
• Overseeing front of house, kitchen and hotel operations
• Financial management & forecasting - turnover, GP, Stock control, wage percentage
• Use of Stocklink, Selima, etc for till, purchasing & financial management
• Implemented series of standard operating procedures & checklists to improve service and monitor training

Weston, Northamptonshire

Recruiting, training and managing of all staffOverseeing the chefs and working together to create a dining destination of reputeCreating an environment in which staff enjoy their work.Introduced a structured customer care programme for all staff Responsible for all purchasing constantly achieving cost down targets without reducing quality

East Sheen, London

Bachelor Of Science (Bs), Economics And Business Economics

Education record