Independent End Point Assessor for:• ICT• Software Developer• Software Development Technician

Supporting learners through a variety of digital apprenticeships.

Managed 2 networks across multiple sites.

• Create, deliver and manage Digital Apprenticeships.• Support individual to successfully complete their apprenticeship.• Apprenticeship Assessor.• Apprenticeship EPA invigilator.

• Manage a team of 4 Technical Learning Specialists (Hardware & Software).

• Create and deliver bespoke interventions for software solutions.• Certified Online Facilitator (COLF).

Change Project Manager to help the change migration of DHL & HDNL into Yodel.Duties:• Ensure Service Deports (18) in the South West where prepared for new process and procedures.• Ensure Service Deports had the required staffing levels to support the new business model.• Ensure Service Deports had the required hardware to support new business volumes.Outcomes:• All Service Deports were prepared in advance of the changeover.• All Service Deports operated 100% effectively on change over date.2nd role as a Learning & Development Project Manager.Duties:• Identify competences of the Service Center job roles.• Design and create 14 training modules for Service Center employees. All instructor led with online assessments.• Conduct train the trainer sessions with designated change managers who would cascade the training to the employees.• Design a robust reporting process and documents for Senior Directors.Outcomes:• All skills identified.• All training courses created in time.• All change managers trained.• Reporting process design and rolled out.

I created mini courses that covered basic computing skills and Internet skills, for people who were either retired or close to retirement.

• Researched, developed & implemented a Learning & Development process for Pan-European Technical Engineers.• Designed and delivered the Pan-European Technical competences based development curricular for 15 Countries. • Designed and delivered the Pan-European Technical Softskills development curricular.• Managed 3rd party suppliers.

• Initially employed by NRG as sole technical trainer for Maintenance and Service division; researched, designed and delivered technical training solutions.• Subsequently transferred to NRG Europe with responsibility for training strategy and direction across EMEA region, consisting of 32 organisations and 20,000 workers.• Interpreted business objectives into Learning and Development strategy and operating plan.• Partnered with colleague supporting Sales and Marketing team, networked, shared learning and supported each other.• Implemented Comptia Certifications in European organisations.• Implemented IITT Accreditations across European organisations.

Headhunted and undertook responsibility for provision of business-to-business technical sales support, provided training for new users. Identified new business development opportunities, studied clients’ business objectives and created options for Company to assist in achieving these objectives.

This role included the installation, maintenance and support of colour photocopiers.I was one of the first in the UK to support these products when connected to networks.

Installed, maintained and supported facsimile machines

Increase the turnover of geographical area

Responsible for increasing stores profitability.Responsible for 9 members of staff.