Rob Hall Email & Phone Number

Greater Tampa Bay Area

New York, Ny, Us

Lead cross-functional teams to drive successful implementation of change initiatives across multiple Lines of Business ensuring minimal disruption to operations. Oversee and conduct impact assessments to identify potential risks and develop mitigation risks to address accordingly. Provide ongoing support and guidance to teams during transition periods, fostering a culture of continuous improvement.

New York, Ny, Us

People leader, supported the Consumer Investment Banking & the Consumer and Community Banking Lines of Business. Prepared and lead initiatives related to COVID-19; U.S. Elections; International Cable Maintenance; Technology Incidents; Wide Area Power Outage (WAPO); Winter Storms and Hurricane Season. Partnered closely with executives, senior leaders, peers, and team members to provide direct support, coaching, and feedback, and served as a trusted advisor during a critical Business Resiliency Uplift Program which supported multiple lines of business, hundreds of processes, and tens of thousands of employees. Frequently presented in person and remotely the Firmwide Business Resiliency program overview to external clients and regulators.

New York, Ny, Us

Project management, alignment, and execution of the firm-wide Anti-Money Laundering and Risk Assessment regulatory program. Worked closely with leaders around the world to identify risk and develop controls to ensure obligations to the Office of the Comptroller of the Currency (OCC), the Federal Reserve Board (FRB), and other legal entities were achieved. Became the Subject Matter Expert and managed the workstream to closure.

Greifensee, Ch

Directed the North American Invoicing and Contract Administration team, overseeing the performance of 21 domestic (U.S.) and 24 offshore (Mumbai, India) employees-exempt and nonexempt resources-in supporting value stream owners. Participated in the hiring process, facilitated constructive team meetings, and delivered performance feedback to fuel ongoing development and improvement. Oversaw functional processes to ensure the timely and accurate delivery of invoices to external customers, in addition to supporting contract management and renewal activities. Facilitated new business development by working in collaboration with field managers and sales representatives during new contract presentations and negotiations.➥ Conducted 6 international visits in 2 years, lead the transfer of functions from domestic to offshore teams, provided onsite follow-up on key projects, and engaged in associate training and coaching opportunities.➥ Identified and acted on continuous improvement opportunities with a focus on elevating customer experience, leveraged Lean methodologies, engaged in Kaizen events, and facilitated weekly Gemba meetings.➥ Established quality training programs and high-impact delivery methods, fueling the adoption of standard work practices across both U.S. and India teams, and deployed a verification program to validate compliance.➥ Championed rollout of Kronos by performing pre-launch due diligence critical to preparing for enterprise launch.➥ Cultivated the relationships critical to engaging cross-functional stakeholders in support of strategic priorities.

New York, Ny, Us

Championed business continuity, recovery, and risk mitigation projects and initiatives to protect mission-critical Mortgage Banking operations. Developed, maintained, tested, and deployed strategies to control risks associated with supporting 4K+ associates. Fostered open lines of communication with key internal stakeholders, fueling proactivity in planning for critical events with the potential to disrupt operations and the customer experience. Constructed in-depth continuity plans prioritizing processes, procedures, and internal control activities in the event of planned and unplanned operations threats.➥ Represented Mortgage Banking Resiliency within the Columbus market, serving as the ‘go-to’ resource for queries and strategic planning surrounding critical operations processes, risk mitigation, and continuity planning.➥ Cultivated professional relationships with key internal leaders, impacting the importance of resiliency planning, constantly developing, reviewing, and improving recovery strategies based on internal and external drivers.➥ Planned and executed high-profile projects mitigating significant risks for Mortgage operations; planned and managed two 5-year power events in 60 days, engaging in 6 months of planning to ensure 48-hour outage had no customer impact.➥ Fostered ownership and accountability across the Mortgage Banking business, educating leaders to fuel a “light touch” resiliency model, playing a key role in transitioning the enterprise to a self-managed continuity planning model.

New York, Ny, Us

Promoted to the Mortgage Banking Executive Office to provide transformational leadership to the team, resolve a backlog of consumer complaints, and create a service-focused infrastructure to eliminate and mitigate complaints. Developed a full lifecycle service process—initial, middle, and final touch—for complaint resolution, requiring incredible talent acquisition efforts to increase staffing 500% within a short period of time, personally hiring 75+ and managing 100+ exempt and non-exempt employees.➥ Eliminated a backlog of mortgage holder complaints—cutting volume 92%+—by transforming the infrastructure, team, and culture to optimize operational efficiencies, effectiveness, and outcomes.➥ Served as the lead contact during internal and external audits, liaising with auditors to field questions, offer process overviews, and prepare deliverables in collaboration with the MBEO Audit and Risk team.➥ Held highly visible project management and process improvement role within the organization, being counted on to eliminate costly complaints, navigate a challenging economic climate, and ramp-up a highly focused team.

New York, Ny, Us

Established, led, and developed a 45-person Research and Fulfillment team in delivering exceptional support and complying with company guidelines. Performed routine audits to identify noncompliance, fuel professional development, and drive continuous improvement. Oversaw day-to-day operations functions, delegated workflow, and ensured the team acted with a sense of urgency in reviewing and responding to all requests. Excelled in a new industry through avid desire to learn, keen ability to build and lead a high-performing team, and exceptional communication and culture-shaping skills.➥ Commended for encouraging team to “think outside the box,” while serving as a role model, cultivating a sense of ownership, working with a customer focus, and building internal and external relationships and a team atmosphere.➥ Managed a team recognized with a Certificate of Excellence for “tremendous effort and improvement to service levels,” reducing days per task 92% despite workflow almost tripling.

Master Of Business Administration (Mba)

Bachelor Of Science, Human Resources