Rob Hartley Email & Phone Number

Kirkland, Washington, Us

Kirkland, Washington, Us

Creating organizational change through process development and old process retirement, software implementation, and heavy end-user involvement in that journey.Product owner of in-house designed and outsource developed Loan Origination System running on top of Microsoft Dynamics 365 for Sales, SharePoint, and Office365.Consistently push high-quality new features to users on one to two week sprint cycles, constantly re-prioritizing for value and business needs.Rolled in and integrated many processes and deparments to the CRM/LOS starting from customer web inquires, through sales, to loan processing, underwriting, funding and note sales.Streamlined bank reconciliation tasks through software integration, saving more than 80% of the time it was taking previously and increasing accuracy and timeliness.Continually making better use of Office365 tools and services to reduce vendor / user account sprawl across systems.

Seattle, Washington, Us

Director of IT for the Sugar Mountain family of companies, which include Beecher's Handmade Cheese, Pasta & Co., Maximus Minimus, Bennett's Bistro, and The Butcher's Table.Reduced IT spending by approximately 30% as a percentage of revenue while successfully supporting growth of 25% per year by adjusting insourcing and outsourcing support and development projects as appropriate, as well as developing long-term hardware and licensing programs. Streamlined and consolidated remote site network connectivity, resulting in better uptime, shorter time-to-resolution, and enhanced services.Enabled faster and deeper business reporting by working with POS and other software vendors to build robust direct connectivity between disparate systems.Led the team responsible for implementing Compeat as our food cost management system, improving cost of goods management, involving the accounting, purchasing, food, and operations departments.Worked with vendors to systematically audit each system and upgrade to current versions, use newer functionality, reduce complication, and unify reporting methods. This included an upgrade to the accounting system, implementation of a food cost management and inventory system, and continual development of POS systems to balance the needs of accounting/home office and field operational needs.

Responsible for all network operations, workstations, store communications, and troubleshooting.Managed the team responsible for network uptime, workstation deployment and maintenance, remote location support, web applications, special projects, and vendor relations.Exchange implementation, maintenance, and upgrades, along with rollout of managed Windows Mobile Smartphones to keep key personnel in contact with the office with both phone and e-mail access.Implemented a storage area network, and multi-step data recovery processMade efficiency increases in several areas though audits, user interviews, process changes, and leading development of custom tools.

Product Manager of Free Hosting.Managed all technical aspects of site, hosting, system administration, and development, uptime, new content, and advertising rotationManaged two main properties with combined traffic of over 2.5 million unique visitors per day, and the back end of 3 affiliate properties with approximately 1 million unique visitors per day combinedDid cost/benefit analysis for this and other departments for all development projects for submission to the business development and programming teamsConsistently implemented new projects to streamline and reduce bandwidth usage. Dropping usage by more than 50% by using better image compression and making abuse more difficult.Managed a small team of one System administrator, one Senior Programmer, and one Junior Programmer. I was assisted by a dedicated Marketing Specialist who took care of ad spaces, drove new projects, and cross-marketed with other departments.

Seattle, Wa, Us

See Product Manager at Flying Crocodile position, adding Accretive also to reconnect with co-workers from our hosting arm.

Croydon, Gb

My main duties as Software Build Engineer included building libraries from Visual SourceSafe into Access projects, referencing them, compiling them, setting permissions on objects, and encryption/code protection. I also was in charge of making these builds available on the network, along with all supporting files, and creating CD images when the product needed to be sent out. I wrote small installers for things such as hotfixes and internal test packs, to deployable units and options.

Dallas, Tx, Us

Supervisor of "Red Hat" team called upon to correct any errors generated by the crew while hand-patching all company machines. Fixed contract position that ran until all machines were taken care of.Reduced the crew from 6-7 people needed on a daily basis down to 2-3 by working on prioritizing issues and assigning techs more accurately according to their skill sets, as well as working with the supervisor in charge of the patch crew to ensure better QA and streamline procedures. Reductions in Red Hat team added techs to the general patching team to move the project forward faster.

Redmond, Washington, Us

User application testing for the Windows NT4 Service Pack 4 build.

Miami, Florida, Us

Certificate Program, Information Systems

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program