Robert Hatchett Email & Phone Number

Manage employee work in front of house and serve as on-shift people operations manager for an upscale restaurant with an annual revenue of $8+ million.Ensure compliance with company policies, regulations, and food safety guidelines.Complete regular inventory and purchasing for bar guaranteeing full stock of all required products to meet demand of resturant and maintain a liquor cost of 21%.Optimize profits by controlling food, beverage, and labor cost on daily basis.Perform daily administrative tasks including calculating daily revenue financials, opening and closing of facility, and conducting pre-shift meetings. Efficiently resolve problems or concerns to the satisfaction of all parties involved. Integral member of restaurant opening team helping to launch new concept during the Pandemic.

Skilled in customer service, conversation skills, and conflict resolution between guests.Trained all new employees on standard operating procedures, menu, and company culture.Kept the bar area safe, clean, and well stocked throughout each working shift

Built rapport with guests and accurately fulfill and deliver orders quickly.Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times. Cleaned and organized the bar area in keeping with the restaurant's philosophy, culture, and standards of excellence. Safely and responsibly serve guests.

Operated onsite fitness center for Fortune 500 client siteServed as health fitness expert providing personal training, group fitness class instruction, and individualized fitness assessments.Led all new employee orientations instructing on facility policies and expectations.Created and managed fitness programming for over 1,000 employees

Worked in all Front of House positions.Effectively ran new employee training program.Gained trust of corporate team and assisted in marketing for all Mi Cocina locations