Rob Held Email & Phone Number

Mickleton, NJ, US

Greater Philadelphia Area

District Manager for 22 Petco and 3 Unleashed by Petco locations in Philadelphia, South Jersey, DE and Maryland Eastern shore. Responsible for leading the way to drive Merchandise Sales, Animal Sales, Guest Experience, Grooming and Vet Services, Positive Dog Training and Animal Care.

Greater Philadelphia Area

• Responsible for managing 17 stores that generate $166 million in annual sales.
• Delivers profit contribution through sales, margin and expense control.
• Responsible for creation of local store profit plans that are customized to their market.
• Drives retail excellence and store standards through consistent execution of all core processes.
• Develops member relationships through understanding and meeting member needs.
• Cultivates high performing teams through on-going… Show more Responsible for managing 17 stores that generate $166 million in annual sales.

Greater Philadelphia Area

Market leader responsible for 27 stores and $250 Million in annual sales. Key accountabilities include: Talent management and Development, Sales and Profit performance, Customer Service levels, Merchandising and Presentation standards, Operational Excellence, and Driving results of key Metrics.

Greater Philadelphia Area

• Accountable for driving performance across market of 25 stores through customer experience, operations management, profitability, and market growth.
• Responsible for whole store performance, and development and execution of business plans for the market to drive operational excellence and maximize sales opportunities.
• Drives the customer experience and holds team accountable for the use of integrated digital tools in sales and operations throughout the market.
• Uses key… Show more Accountable for driving performance across market of 25 stores through customer experience, operations management, profitability, and market growth.
• Uses key metrics to identify opportunities and improve results in stores using coaching, teaching, and training.
• Owns the loyalty program for the market, and drives increased membership using daily communication and holding team accountable for results.

North East

• Managed 12 stores with an annual volume of 47 million dollars in sales.
• Attracted, hired, developed high performance teams in each store.
• Drove results consistently and led the chain in key metrics.
• Ensured monthly execution of Marketing and Merchandising strategy.
• Successfully managed the relocation and build out of the largest store in the chain.
• Controlled expense to sales ratio by managing monthly Payroll and P&L budgets.

Washington D.C. Metro Area

• Chosen for a high performance task force to institutionalize core processes in 65 stores.
• Managed processes, expenses and payroll budgets.
• Conducted store audits of over 150 operational processes for compliance.
• Successfully certified all stores in the region for Core Processes in 18 months.
• Facilitator for Store Manager Academy at Hoffman Estates, IL.

Washington D.C. Metro Area

• Managed $230 million annual sales in 8 stores in Northern Virginia with 68 Salaried Managers.
• Planned and managed district’s profit performance plan including sales, profitability, customer satisfaction and employee morale.
• Identified local market demands and made adjustments to assortment and merchandising.
• Recruited, interviewed and selected outside candidates for store management positions.
• Ensured the physical facilities were maintained and met associate and customer… Show more
• Ensured the physical facilities were maintained and met associate and customer standards. Show less

Falls Church, VA

• Managed 28 million dollar freestanding store of 150+ associates including P&L, presentation standards, and Customer Service and inventory controls. Recruited, selected, coached and developed a high performance.
• Successfully drove a turnaround in a bottom performing store and increased revenue from 25 million to 28 million in two years.
• Reduced turnover from 100% to 25% through effective listening, training and communication with front line associates.
• … Show more
• Ranked 11th in region of 100+ stores at end of 2004.
• Increased customer service satisfaction scores by 75% using feedback from surveys and creating action plans focused on the customer. Show less

Albany, New York Area

• Responsible for executing merchandising plan across stores in New York, CT and Massachusetts.
• Launched initial Lands End shops throughout district.
• Coordinated the set up of seasonal departments.
• Ensured all merchandise presentation standards were delivered consistently.
• Organized vendor training events to educate associates.
• Communicated monthly marketing plan to stores for proper execution.

Bachelor Of Business Administration (B.B.A.), Marketing

Education record