Rob Hembree Email & Phone Number

Fort Worth, Texas, United States

Fort Worth, Texas

Interface with customer, outside sales and KPS Global leadershipConduct Quality Control on Quotes and OrdersSave Quote into Laserfiche and maintain quote and order folders, as requiredSend submittals with buyout preapproval form, if applicableProvide clear expectations and drive accountability to ensure all internal and external SLAs are metCoach, mentor and provide feedback on Quote Specialists and Customer Service AssistantEnter service… Show more Interface with customer, outside sales and KPS Global leadershipConduct Quality Control on Quotes and OrdersSave Quote into Laserfiche and maintain quote and order folders, as requiredSend submittals with buyout preapproval form, if applicableProvide clear expectations and drive accountability to ensure all internal and external SLAs are metCoach, mentor and provide feedback on Quote Specialists and Customer Service AssistantEnter service issuesWork on special projects for customerCreate Miscellaneous Orders / Corrective ActionsAccountable for all aspects of order managementAccountable for all aspects of after sales supportMaintain customer schedules, as requiredMaintain Customer Libraries (Specs)Review & Revise jobsMaintain volume of 40-60% of Account Manager within same segment Show less

• Sold and originated loans for customers through inbound and outbound calls.• Accurately filled out 1003 and ensured all supporting documentation was collected to push loan to underwriting.• Managed and nurtured all leads in CRM (salesforce) ensuring an organized call/sales process. • Provided guidance to borrowers through the loan process flow, by interfacing with all parties involved from application to closing• Structured and restructured loans to comply with Federal… Show more • Sold and originated loans for customers through inbound and outbound calls.• Accurately filled out 1003 and ensured all supporting documentation was collected to push loan to underwriting.• Managed and nurtured all leads in CRM (salesforce) ensuring an organized call/sales process. • Provided guidance to borrowers through the loan process flow, by interfacing with all parties involved from application to closing• Structured and restructured loans to comply with Federal regulations. • Licensed in AZ, CA, CO, FL, IL, TX, MD, MI, NJ, TX, SD, WA Show less

Irving, Texas

Dallas, Texas

• Managed a crew and all aspects of warehouse from shipping, receiving, tagging and pulling orders, as well as assembly of product. • Managed inventory through SAP performing cycle counts and troubleshooting any inventory variances. • Worked with crew to ensure safety and standards were above expectations through ongoing training and communication.• Communicated with service department daily to schedule deliveries making sure orders were assembled and staged prior to departure.•… Show more • Managed a crew and all aspects of warehouse from shipping, receiving, tagging and pulling orders, as well as assembly of product. • Managed inventory through SAP performing cycle counts and troubleshooting any inventory variances. • Worked with crew to ensure safety and standards were above expectations through ongoing training and communication.• Communicated with service department daily to schedule deliveries making sure orders were assembled and staged prior to departure.• Managed space utilization, tracked stock levels, and planned space for incoming inventory. • Monitored and logged condition of all equipment, trucks, and forklifts daily to ensure a safe work environment. Show less

Dallas/Fort Worth Area

• Promoted multiple times from crew to General Manager.• Built trust and credibility through a strong presence that motivates people to follow. • Coached crew and managers giving them the confidence they needed to perform their job.• Managed all aspects of a $3 million/year restaurant, increasing revenue 10% every year.• Optimized profits by controlling food, beverage and labor costs on a daily basis.• Developed and maintained exceptional customer service standards.