Robert Hinton Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

■ Coordinated and executed migration from Skype for Business to Microsoft Teams ahead of schedule (44k users). Resulting in improved collaboration for the entire agency and saving thousands from other conferencing licenses. ■ Automated highly manual workflows including: Auto Registration for Teams Audio Conferencing license and Microsoft Self Service Password Reset. Saving time and manpower to create Remedy tickets and fulfill these requests. ■ Deployed multiple custom applications to Microsoft Teams: Let’s Learn training application for usage of Teams and other office products within the Team’s client reducing cost in training for 44k users. Company Communicator app that can send alerts to all or select users within the company reducing amount of email and ensuring messages are read.■ Converted Yammer network to Native mode enabling content to be searchable within compliance center and allow users and groups to be synced with their counterparts in Azure AD and Microsoft 365■ Acted as technical advisor for the Department of Plaining, Policy and Performance to develop and implement policies and procedures for the agency in regard to Microsoft Teams and Yammer.■ Utilized custom PowerShell scripts to manage Exchange online and other administrative functions (e-Discovery, permission requests, distribution group creation, PST migration)

Austin, Texas, Us

■ Assisted security with detection of phish and malware attacks by eliminating identified emails from Exchange through PowerShell scripts ■ Successfully migrated PST files to Exchange Online mailboxes to reduce hard drive usage on local file servers ■ Acting as pilot leader and SME for migration to MS Teams from Skype for Business, demonstrating capabilities and training IT as leads.

Austin, Tx, Us

■ Promoted to oversee IT infrastructure and IT support staff in service to internal clients for a growing business ■ Determine internal clients’ needs, define IT requirements and develop plans to implement solutions ■ Migrated accounting data to new platform to accommodate corporate growth■ Managed vendors in coordinating corporate relocation during expansion, preventing excessive expenditures and supervising teardown and reassembly■ Configure single sign-on capabilities, train employees on internal system usage, monitor device performance, and promote IT security throughout the company ■ Implemented two types of mobile device management systems for company – Meraki and MaaS360

Austin, Tx, Us

■ Led critical, large-scale IT projects to sustain business operations, including configuring all hardware and software programs, designing network infrastructure, and troubleshooting IT issues■ Designed, administered and troubleshoot IT infrastructure in support of 300 employees with 550 devices■ Configured solutions to sustain ongoing business operations and minimize unplanned down-time for the business network■ Served as sole member of IT department from 2010 to 2013 as company grew from 8 to 200 employees■ Implemented helpdesk systems (Spiceworks & Manage Engine Service Desk) to meet SLAs and KPIs for improved service quality

Austin, Tx, Us

■ Served as the liaison with commercial team members and IT system vendors in understanding CRM business requirements and translate Salesforce.com design■ Set up SFDC application and customized to match the functional needs of the organization, manage users’ accounts and permissions■ Provided post-implementation support to assist end users in creating reports and dashboards with relevant commercial data■ Implemented Ringlead for duplicate prevention and data cleansing, and implemented Geopointe for territory mapping■ Created custom sales reports showing weekly and quarterly sales trends and data on leads that were not converted to accounts

■ Managed the technical expertise function throughout the sales process focused on securing new enterprise clients■ Traveled to client sites to configure hardware, including desktop workstations, servers, scan guns, and wireless devices, before installing Integration software, training customer on automated solutions, and supporting initial set-up■ Supported 5 Account Executives with major corporate accounts in central Texas region through providing technical expertise in consulting, training, integrating, and supporting pre and post-sales activities■ Integrated software with multiple databases (SQL, SAP, Oracle, Foxpro) for automated shipping solutions utilizing VB6 and C++

Atlanta, Georgia, Us

■ Managed IT equipment and provided technical support function for multinational retailer■ Troubleshoot server errors and network connectivity issues by using shell scripts and UNIX commands■ Served as the escalation point for inbound calls concerning computer hardware, Point-of-Sale system, and periphery device issues, address issues through remote access, eliminate system downtime, and promote efficiency■ Led the implementation and maintenance of a robust Point-of-Sale System for 2,200 regional stores

Hanover, Md, Us

Contracted with USAA■ Contracted to manage day-to-day IT needs, support 1000+ applications and troubleshoot IT systems for 15,000+ employees for a major financial institution ■ Resolved 200+ weekly Tickets concerning technical issues with software and hardware equipment ■ Delivered training virtually to employees after the launch of new features or introduction of new software programs■ Configured solution to allow end-users flexible access through roaming profiles■ Created technical documentation concerning system features, procedures, and corporate policies