Rob Horrigan Email and Phone Number
Rob Horrigan work email
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Rob Horrigan personal email
Results focused, versatile Manager with extensive experience in a wide variety of roles and responsibilities including leadership of numerous customer service teams, complex operations teams, major business performance & process improvemnent projects and systems implementations. Industry experience in Banking & Finance sector, Government sector and an exclusive Private Golf Club.Experienced in development and implementation of business strategies, management of start up teams, change management and also major process reforms and their associated policies to deliver improved business performance. Process reform programmes have covered the entire operational spectrum from sales and order management, configuration and installation, call centres and service management through to ongoing shared services, customer support and maintenance.Proven track record of delivering excellent results via leadership of customer service focused process improvement, cost efficiency & change implementation projects and initiatives in a variety of industries.Specialties: Streamlining end to end processes, enhancing policies, improving business performance, project planning, project delivery, project risk management, change implementation, relationship building, six sigma, lean, team building and leadership, effective communication
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Assistant General ManagerKingston Heath Golf Club Jun 2022 - PresentMelbourne, Victoria, Australia
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General ManagerPatterson River Golf Club Sep 2017 - Jun 2022Melbourne, Australia -
Assistant General ManagerHuntingdale Golf Club Apr 2011 - Apr 2017Senior Management position assisting the General Manager to manage the operation of all the Club's activities and help to ensure the delivery of high standards of service to members, guests and visitors. Responsibility for financial administration and overseeing day to day hospitality, golf and general administration operations of the Club.
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Project/Administration ManagerHuntingdale Golf Club Sep 2009 - May 2011Responsible for assisting General Manager with planning and implementation of MiClub Premium (Infogenesis POS, Member Management and Golf Management) package and MYOB financial packages throughout all departments of the Club and various other administration management duties.
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Senior Project ManagerDepartment Of Education & Early Childhood Development Apr 2009 - Aug 2009Responsible for conducting a detailed review of key processes within the IT Division and delivering recommendations for both short term and medium/long term reforms to improve speed and consistency of these processes.Achievements• Quickly gained strong understanding of unfamiliar operations environment and built productive relationships with key senior management personnel and process subject matter experts.• Delivery of extensive review and recommendations documentation (which was endorsed by senior management) within tight timeframe.
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Senior Projects And Operations ManagerAnz Banking Group Limited Sep 2007 - Dec 2008Responsible for driving business performance and improving the overall competitive position of a specific business segment through execution of best practice systems, processes and continuous improvement.Achievements• Leadership of a key business segment project which delivered forecast revenue benefits of $2M in year 1 and is on track to deliver $14.8M over the next 3-4 years. Project was delivered on time and on budget through implementation of a program of 10 key process and policy improvements using Lean Six Sigma (DMAIC) methodologies. • Ensured the business met critical deadlines imposed as part of Basel II legislation requirements by managing the co-ordination of key stakeholders and documentation sign offs.• Provided key subject matter expertise to bank-wide project establishing new system and procedures for customer identification based on changed government legislation.
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Business Improvement ManagerAnz Banking Group Limited Jul 2006 - Sep 2007Responsible for the co-ordination and implementation of key business improvement initiatives and projects (Business and Technology) for the segment.Achievements• Successfully mitigated potential reputational risk and saved $450k on original forecast payout provisions through strong leadership of customer refund project. Project delivered on time, within resources cost budget and $450k below payout cost estimate.• Delivered cost saving benefit of $175k pa for Small Business Operations Centre through joint management of project to increase speed and reduce variation in median time for decisions on auto scored lending applications to be delivered to customers. Project delivered using Lean Six Sigma methodologies.• Provided significant contribution to developing strong business improvement culture via leadership of organizing committee of 10 business representatives for inaugural performance improvement and reward & recognition summit. Delivered on time and to allocated budget.
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Senior Manager Business ExecutionAnz Banking Group Limited Oct 2005 - Jun 2006Key operational support for MD. Responsible for development and execution of business strategy and customer value proposition. Also developing and maintaining excellent working relationships with key stakeholders, business & product partners and others to ensure performance measures were met and/or exceeded.Achievements• Provided crucial support to Managing Director in early stages of set up of a new business unit through analysis of business information, preparation of key strategic reports and presentations needed to articulate business success and growth and justify continued funding support.• Significantly improved speed, accuracy and consistency of delivery of vital business sales performance information to management and sales staff via project leadership of implementation, training and rollout of new sales tracking/reporting system. Implemented numerous subsequent system and process enhancements including integration of system use into an offshore operations team.
Rob Horrigan Skills
Rob Horrigan Education Details
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Pga International Golf InstituteGolf Club Management -
Banking & Finance
Frequently Asked Questions about Rob Horrigan
What company does Rob Horrigan work for?
Rob Horrigan works for Kingston Heath Golf Club
What is Rob Horrigan's role at the current company?
Rob Horrigan's current role is Assistant General Manager at Kingston Heath Golf Club.
What is Rob Horrigan's email address?
Rob Horrigan's email address is ro****@****.com.au
What schools did Rob Horrigan attend?
Rob Horrigan attended Pga International Golf Institute, Monash University.
What are some of Rob Horrigan's interests?
Rob Horrigan has interest in Leadership And Coaching, Golf, Music.
What skills is Rob Horrigan known for?
Rob Horrigan has skills like Event Management, New Business Development, Management, Golf, Business Process Improvement, Project Management, Business Strategy, Budgeting, Golf Management, Business Transformation, Business Planning, Golf Course Management.
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Rob Horrigan
Horrigan Group Is Charlotte’S Choice For Landscaping, Grading, Tree Work And Maintenance Services.Matthews, Nc -
Rob Horrigan
We Are Hiring! Looking For Cad-Experienced Drafter To Join Our Ri Design TeamNarragansett Pier, Ri1yahoo.com -
Rob Horrigan
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