Robert D. Huffaker Yelito Email & Phone Number

Madrid, Es

Madrid, Community Of Madrid, Spain

Provided impeccable customer service to clients of an innovative provider of the chargers used to power electric vehicles.• Managing sensitive client data and analyzing trends in customer experience.• Identifying operational problems by observing and studying system functioning and performance results and investigating complaints.• Writing user guides and instructional manuals.

Madrid Area, Spain

A leadership role within a company devoted to expediting the transportation of sensitive legal documents and vital records from clients in the US.• Mentored six junior professionals to streamline order processing and liaising with clients, leads, and government stakeholders.• Providing hands-on attention and customer service to clients with a vast assortment of logistical and technical needs.

Madrid Area, Spain

A customer support role within an industry-leading technology company.• Communicating transversally across departments to attend to client needs.• Processed invoices and credit memos while overseeing the review of international logistics.

Madrid Area, Spain

• Proposed new online communication strategy for the decentralized office covering the launch of new FAO España website and social media management. • Translated project documents from Spanish to English and contributed technical notes on topics including food security and agronomy.

Madrid, Spain

The recipient of the prestigious Marie Curie Fellowship Grant, which is allocated to researchers in the EU.• Project management and translation functions within a provider of social services to people with disabilities.• Represented the organization at conferences and knowledge-sharing events.• Wrote manuscripts and policy briefs to be presented to leadership and industry professionals in global contexts such as Web4All 2013 in Seoul, South Korea.

Dublin, Ireland

• Conducting study on quantifying the cost benefit analysis of and building the business case for eAccessibility.

03/2011 – 08/2011: Madrid, Spain03/2008 – 02/2011: Rome, ItalyA writing and web management role at an esteemed international organization.• Oversaw and curated all content showcased on the UN FAO website.• Collaborated with humanitarian aid workers in the field to ensure a consistent flow of sharable content.

Rome, Italy

• Conducted bibliographic research activity on deep-sea fisheries in the Mediterranean high seas. Identified and included relevant publications and web resources.Accomplishments:• Initiated online database of over 100 references and published to internal website.

Rome, Italy

• Actively analysed and processed 300 forms of HR-related inquiries from 2,000 staff members within Lotus Notes. Developed reports after gathering demographic statistics from these queries.• Designed pamphlets, PowerPoint presentations and E-cards.

Cert., Social Cost Benefit Analysis

Ma, Human Development And Food Security

Ba (Hons), International Relations

Awarded Dean Scholarship