2014 - Current: Sr. Product Manager - MobileI am responsible for the j2 Cloud Services portfolio of 6 fax and voice apps (iOS and Android), both domestic and international.2013 - 2014: Product Manager - Fax ApplicationsI was the product lead for the full portfolio of j2 Global hosted fax solutions serving B2C and B2B markets (SOHO/SMB to Enterprise). I led product strategy and development of web applications and core faxing platform across 10 domestic and international fax brands. I collaborated with exceptionally talented partners in Engineering, Marketing, Sales, and Support to deliver the recognized leader in cloud fax services.2011 - 2013: Product Manager - Enterprise FaxI was responsible for the Enterprise-class B2B web applications, mobile app, fax platform, back-office systems, and API sold under the eFax Corporate and eFax Developer brands. Under my leadership, eFax Corporate saw 2 consecutive years of double-digit organic growth.2004 - 2011: Documentation ManagerI established and nurtured the first in-house Doc Services department. In this role I managed a team of full-time and rotating contract technical writers and systems analysts (BSAs) supporting 12+ brands offering 25+ products in 9 languages. I collaborated with technical and business staff at all levels to provide ideation through deprecation project, user, and systems documentation.2003 - 2004: Senior Technical WriterAs the first staff tech writer, I created the initial Doc Services standards, templates, and style guides. I pioneered a process for producing low-level systems documentation by reverse-engineering from source.

Reported to VP of Operations in a Business Systems Analyst role providing investigation, design, and operational refinement of business systems. Coordinated with project staff to produce functional requirement and design specification documentation. Operations Project Lead on cross-functional team during initial design, development, and implementation of Siebel CRM system; design to production in only 4 months.