Robi Banerjee Email & Phone Number

Assisting retail and automotive organizations improve customer experiences and improve operations through transformation across all channels.

Paris, Île-de-France, FR

Teleperformance is the worldwide leader in outsourced omnichannel contact center solutions. We connect the biggest and most respected brands on the planet with their customers by providing best-in-class customer care, technical support, sales, digital solutions and other specialized services. We continually invest in research and development to get a.

Moxi is a customer centric mobile platform where automotive dealerships provide customers with a pain free ownership experience for purchasing and servicing all their household vehicles.

Utilizing my 15+ years as a thought leader in retail/omni-channel strategies, in-store & out-of-store experiences (e-commerce and mobile oriented), supply chain visibility and operations optimization. Use of advanced analytics for delivering seamless, meaningful, personalized and relevant experiences, predictive/next best action capabilities, to driving.

Pittsford (Rochester), NY, US

Responsible for providing leadership and strategy to assist Sutherland from moving from a traditional BPO/Contact Center oriented organization, to one that had relevance to retailers in the in-store environment as well as e-commerce/digital spaces. Optimizing Sutherland’s global foot across print and multilingual resources to architect relevant, impactful.

Living PlanIT creates “smart” city environments; this is accomplished by having a technology platform where all information from building systems and environments are made accessible so that better decisions can be made. A smart city environment is one that is instrumented, interconnected, intelligent and open.

2001 – 2008 – As an Executive at Destiny USA (www.destinyusa.com) a multi-billion dollar consumer destination, I had a broad array of responsibilities; capital raise of $1 billion in 2007, development of a technology agnostic architecture, creation of omni-channel retail strategies (lease negotiations with 2,000+ tenants), marketing & branding (my team.

Persistence leads to success; one of my greatest learning experiences was the CIO of Onception. We repackaged a failed business concept that incorporated proven technology into a very profitable new business. Onception became a pioneer in the calling card industry. This was done by creating a partially facilities based Application Service Provider that.

Lawrence Township, NJ, US

Participated in the development of a laboratory automation & robotics department, focused on streamlining high level scientists operations. This required full product life cycle management from requirements to custom hardware and software solutions as well as FDA regulated process and results.

Bachelor'S Degree, Mechanical Engineering

Education record