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20 years of professional experience has led me to believe that we are witnessing an unprecedented shift in the usage of technology, profitable business models and consumerism. Customer expectations are growing faster than most organization’s ability to deliver upon them. In this complicated marketplace, corporations need to deliver on a brand promise to reap the benefits and stay current in the minds of both their customers and employees.Recognized for creation and execution of digital transformation strategies, with significant achievements in retail/ecommerce for delivering solutions that cross organizational silos, optimize operations and grow sustainable profitable revenue. Accustomed to acting as an embedded consultant, in a wide variety of business environments, who builds consensus, develops innovative business models, designs & implements omni-channel experiences, provides technology agnostic architectures and advises senior leadership.Deep subject matter expertise in omni-commerce using design thinking and various SDLC techniques for creation of meaningful experiences and enabling operations across all relevant channels. This has included, a variety of in-store environments, e-commerce, mobile, social and contact center while ensuring supply chain visibility. Expertise enabling advanced analytics for process automation, operational efficiencies and delivering actionable insight such as, successful personalization of experiences, customer insight, marketing optimization, predictive analytics / next best action capabilities and experience management throughout the entirety of the customer journey.
Banerjee Consulting Group
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FounderBanerjee Consulting Group Apr 2022 - PresentAssisting retail and automotive organizations improve customer experiences and improve operations through transformation across all channels.
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Vp Of Transformation And Customer ExperienceTeleperformance Feb 2021 - Mar 2022Paris, Île-De-France, FrTeleperformance is the worldwide leader in outsourced omnichannel contact center solutions. We connect the biggest and most respected brands on the planet with their customers by providing best-in-class customer care, technical support, sales, digital solutions and other specialized services. We continually invest in research and development to get a deeper understanding of customers’ behaviors, needs and preferences around the globe. As experts in people interactions, we hold the edge in delivering a superior customer experience in every single customer contact. Teleperformance has received more awards as the top performing firm than all of its competitors combined by Frost & Sullivan. Teleperformance has approximately 330,000 employees working in 400 delivery sites located in 85 countries, supporting over 265 different languages and dialects and interacting with 40% of the world's total population annually. -
Coo / Co-FounderMoxi Platform Inc. Apr 2018 - Feb 2021Moxi is a customer centric mobile platform where automotive dealerships provide customers with a pain free ownership experience for purchasing and servicing all their household vehicles.
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Entrepeneur, Solution Architect & Retail Platform AnalystBanerjee & Associates Apr 2008 - Feb 2021Utilizing my 15+ years as a thought leader in retail/omni-channel strategies, in-store & out-of-store experiences (e-commerce and mobile oriented), supply chain visibility and operations optimization. Use of advanced analytics for delivering seamless, meaningful, personalized and relevant experiences, predictive/next best action capabilities, to driving operational efficiency and improving customer intimacy and profitability throughout the customer journey. - Retail analytics strategies centered around customer centricity that leverage predictive intelligence to iteratively provide personalized services & next best action capabilities, enhanced customer intimacy, optimized omni-channel operations and business visibility by proactively managing the consumer experience throughout the customer life-cycle / journey (CLV).- Align key stakeholders to maximize solution architecture possibilities, including management, internal staff, customers, suppliers, analysts, financial community and potential share holders- Location based services (LBS) – RFID, NFC, BLE, iBeacon, WiFi positioning, GPS with a focus on enhancing point of contact, ease of commerce, consumer experience and customer insight- Web presence management – aligning physical and digital revenue, driving e-commerce, discovery and customer service, improving sales, conversion, customer satisfaction and increasing brand value- Improved customer engagement through 360-degree customer view, CLV insight and customer journey mapping- In-store and out-of-store optimization. Alignment of ERP, CRM and other core systems.- Mobile POS, PCI DSS compliance and integrated e-commerce & loyalty platforms- Supply chain visibility, inventory management, pricing intelligence, dynamic pricing and streamlined back of office- Internet of Things (IoT ) & Retail – providing what the right customer wants, at the right time, the right place and the right price
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Director, Retail/Ecommerce SolutionsSutherland Global Services Jun 2015 - Jan 2016Pittsford (Rochester), Ny, UsResponsible for providing leadership and strategy to assist Sutherland from moving from a traditional BPO/Contact Center oriented organization, to one that had relevance to retailers in the in-store environment as well as e-commerce/digital spaces. Optimizing Sutherland’s global foot across print and multilingual resources to architect relevant, impactful and cost effective solutions. Primary focus included:- Architected omni-channel solutions with consistent delivery (voice, chat, social, email, IVR, smart agent, self-service, mobile/SMS, in-store & e-commerce) for industry leading retailers.- Development of holistic/360 degree view of customer using multiple data sources which is then leveraged for analytics, business intelligence, historical & predictive customer lifetime value (CLV) modeling, marketing and merchandizing. -
Vice President Corporate DevelopmentLiving Planit Sa Apr 2011 - Dec 2011Living PlanIT creates “smart” city environments; this is accomplished by having a technology platform where all information from building systems and environments are made accessible so that better decisions can be made. A smart city environment is one that is instrumented, interconnected, intelligent and open.
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ManagementDestiny Usa Mar 2001 - Jan 20082001 – 2008 – As an Executive at Destiny USA (www.destinyusa.com) a multi-billion dollar consumer destination, I had a broad array of responsibilities; capital raise of $1 billion in 2007, development of a technology agnostic architecture, creation of omni-channel retail strategies (lease negotiations with 2,000+ tenants), marketing & branding (my team came up with the Destiny USA name/brand), effective management of social media techniques, managed a team of economist running cross functional matrixes for large mix use projects in support of funding, successful lobbying at local (right to build and tax incentives), State ($30 million annual marketing fund and Empire Zone tax refund) and Federal (Green Bonds associated with LEED status), acquisition, training & management of a 200 person workforce and strategic partner development (ADT, Microsoft, IBM, Cisco, Accenture, Watson Towers and Bearing Point).
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CioOnception 1999 - 2001Persistence leads to success; one of my greatest learning experiences was the CIO of Onception. We repackaged a failed business concept that incorporated proven technology into a very profitable new business. Onception became a pioneer in the calling card industry. This was done by creating a partially facilities based Application Service Provider that enabled large calling card distributors the ability to better manage their voice traffic through improved real time reporting, rate management and least cost routing adjustments. Along with the voice services we grew a several thousand person ISP and explored unique opportunities for corporations to private label ISP services and add value to the customers.
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Laboratory Robotics And Automation EngineerBristol-Myers Squibb May 1995 - May 1999Lawrence Township, Nj, UsParticipated in the development of a laboratory automation & robotics department, focused on streamlining high level scientists operations. This required full product life cycle management from requirements to custom hardware and software solutions as well as FDA regulated process and results.
Robi Banerjee Skills
Robi Banerjee Education Details
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Syracuse UniversityMechanical Engineering -
Rush Henrietta
Frequently Asked Questions about Robi Banerjee
What company does Robi Banerjee work for?
Robi Banerjee works for Banerjee Consulting Group
What is Robi Banerjee's role at the current company?
Robi Banerjee's current role is VP of CX Management | Omni-channel | Transformation.
What is Robi Banerjee's email address?
Robi Banerjee's email address is ro****@****jee.com
What is Robi Banerjee's direct phone number?
Robi Banerjee's direct phone number is +131565*****
What schools did Robi Banerjee attend?
Robi Banerjee attended Syracuse University, Rush Henrietta.
What are some of Robi Banerjee's interests?
Robi Banerjee has interest in Science And Technology, Children, Environment, Economic Empowerment.
What skills is Robi Banerjee known for?
Robi Banerjee has skills like Strategy, Start Ups, Management, New Business Development, Leadership, Business Strategy, Entrepreneurship, Executive Management, Program Management, Strategic Partnerships, Strategic Planning, Product Management.
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