Robi George Email & Phone Number

Sydney, New South Wales, Au

FlowBuilders help organisations to Flow by putting your business processes in the Cloud.FlowBuilders partners with organisations of all sizes to re-think, re-build & re-connect your fragmented business processes using salesforce.com and interconnected cloud applications.At FlowBuilders we:- Focus on the design of your business process first, and then the transformation of your people to the new way of working- Design and configure Salesforce.com and migrate your existing data- Rapidly design and deploy customised applications in Salesforce.com to maximise your investment in the platform- Provide ongoing user training, analytics and technical support In the workplace; FLOW, also known as being ‘in the zone’, is a state of operation where teams collaborate on work that adds value to the customer, fully immersed in a feeling of aligned purpose, energised by technology, and enjoying the process of the activity.

Exton, Pa, Us

As a leader on the senior executive team I played an active role in transforming Ricoh Australia from a $250M to a $400M business over 5 years.I had a large portfolio, with P&L responsibilities for multiple divisions leading a diverse team of experts, managers and operations staff nationwide.STRATEGY DEVELOPMENT & DEPLOYMENT- Facilitated company and divisional strategy planning sessions- Created Plan-on-a-Page strategy documents for corporate and divisions- Managed Balanced Scorecard management reporting and review processSALES OPERATIONS- Designed and implemented Salesforce.com, CPQ and Order Fulfilment system to support Sales Operations- Arrange the processing and fulfilment of $150M of quote to orders to invoicing per year nationwide.- Manage multiple national logistics and technical service contractors.- Drive a culture of customer service with a focus on customer satisfaction and continuous improvement.Examples of recent major achievements include:- Establishing a multi-supplier strategy - Integrating multiple fragmented back office systems - Establishing a process management system BUSINESS EXCELLENCE & SUSTAINABILITY- Build new enterprise capability,- Drive innovation & performance,- Operate CSR sustainability, product recycling and ISO compliance programExamples of major achievements include:- Leading integration following mergers and acquisitions,- Designed and Implemented Promapp as a national standard for Process Management and compliance,- Established Ricoh Australia as a zero carbon footprint operation, the first in our industry,- Leading Situation Management for customer accounts in crisis,- Delivered an automated Voice of Customer program.

North Ryde, Nsw, Au

Reporting into the Managing Director my role was to establish:- a comprehensive continuous improvement program - a leading sustainability program- certification to international standards (ISO)During my time in this role, I built a new division with a team of specialists from the ground up with notable achievements including:- Designed and implemented Customer Service Desk in Salesforce.com Service Cloud integrated to device telemetry and field service management systems,- Customer Complaints and Problem Resolution program in Salesforce.com,- Established an online/automated recycling program in Salesforce.com,- Established project management office and total risk management office,- Established & maintain ISO 27001, ISO9001 and ISO14001,- Baldrige Performance Excellence and Kaizen programs.

Us

Formerly Securenet & Betrusted (now part of Verizon)Develop security strategy and policy for national critical infrastructure organisations (utilities, banking, government) and help to plan and implement appropriate people, process and technical controls.For security reasons I have not listed the organisations.

Working as part of the Internal Security Team, I was responsible for engaging the business to help establish the necessary information security controls during the project costing and conceptualisation phase right through to implementation.

Technical Solution Architect for Fuji Xerox Australia responsible for the delivery of a transactional B2B e-commerce website for online procurement of FXA consumable supplies.The technical design was based around the concepts of User Centred Design and was a major success for FXA and their customers.I also scoped and conducted an e-Business strategy assessment for FXA involving interviews and discussion with all major stakeholders within FXA from the MD down to the account manager level. The assessment delivered a roadmap of high value e-business projects which was presented to the e-Business Review Board of FXA.

Senior Security Consultant - Responsible for a technical risk assessment on a number of Personal Internet Banking applications for a major Australian Retail Bank.Senior IT Security Consultant - Responsible for conducting risk assessments on the IT Security posture on a number of Law Enforcement Agencies and preparing & presenting risk mitigation strategies to senior executives.IT Security Consultant - Responsible for conducting risk assessment on Electronic Payment Gateways on behalf of a number of major Australian retail banks.

Lead Engineer - Veba Oel, GermanyLeading a team of 15 engineers and IT programmers, I was responsible for the conceptualisation, design and implementation of an integrated oil refinery business information system. The multi-million dollar system covered all aspects of production, planning and scheduling and used the latest object oriented simulation technology to forward calculate and set optimised operating targets from control system data.Oil Loss Engineer - Saudi Aramco, Saudi ArabiaWorking as part of a team of engineers, we were commissioned to identify actual and apparent loss of oil from a major oil refinery using the latest in refinery simulation and statistical analysis software. Our team identified potential savings of US$150M from low cost changes to refinery operating parameters.Systems Application Engineer - Siberia, Middlesborough, Gujurat, TexasWorked for various oil refineries around the world on Profit Improvement Projects to help analyse and optimise refinery operating conditions through the use of simulation technologies.

B.Eng (Hons), Chemical Engineering

Education record

Accounting For Managers