Robin A. Email & Phone Number

Nashville, Tn, Us

Nashville Metropolitan Area

Nashville, Tennessee, United States

Led reporting transition to KPI activity base focus. Built relationships with business partners in and outside of the transportation logistic department. Identified areas for budget controls along with areas to drive efficiencies• Revised and implemented an improved monthly accrual process with increased detail. Allowing for more defined review of expense by sector within transportation• Designed activity base expense report for leadership review with a month over month compare. Resulting in creating an annual trend report with year over year data compare• Identified areas to provide increased accuracy in tracking of expense related to accrual carry over accounting submissions. Resulting in $1.5 million across transportation sectors to ensure pending expense was submitted accurately to accounting. • Facilitated monthly meetings for review of expense/accrual reporting with VP/Director• Worked with internal audit to ensure processes aligned to SOX requirements• Created standard operating procedure files for documented support • Supported billing team by auditing aging reports during staffing transitions

Managed reporting, budget planning, accounting, analysis, and budgetary control for over $350 million of annual SG&A related spending and $75 million of Capex spending for a multi-billion-dollar insurance and technology support company. Built global relationships with peers around the world leading advisement on budget planning and monthly reporting.• Led and established formal process to control T&E spending, resulting in annual savings of $2 million.• Managed financial (actual spend vs. budget) reporting for month end, quarterly and year end review with leadership in multiple back-office areas.• Controlled and analyzed project plans with most cost-effective solution for alignment to budget and accounting month end close processes• Excelled with Hyperion data reporting by using SmartView interface.• Managed advisement to numerous departments in all aspects of financial planning (i.e., annual budget planning, forecast reporting and monthly reporting).• Built global relationships with peers around the world leading advisement on budget planning and monthly reporting• Financial advisement for teams while onboarding of payment software and operational outside support• Supported and advised numerous departments in all aspects of financial planning (i.e., annual budget planning, forecast reporting and monthly reporting)

•Excel based tracking of business trends and strategic planning for projected business growth •Financial analysis of cost-benefit and ratio comparisons•Budgeting and bookkeeping ledger of accounts payable and receivable•Inventory Control: Tracking and Ordering•Scheduling service appointments for optimal efficiency

Continued Business Project Improvement Champion role responsibilities globallyCoached team with the following:Analyzed quarterly and monthly forecast versus actual operational expenses for review meetings with directors / Sr. leadershipLed week over week trend analysis to track quarter to date financial metrics for director / Sr. mgmt review.Tracked operational expenses per cost center in general ledger for immediate director’s organizationUsed Excel, Access, SQL queries and Hyperion for extrapolating, analyzing and tracking data

•Advised up to 275+ global employees on training and process requirements for BPI certification•Led with scope, trend, financial ratio and cost-benefit analysis of projects by using Excel and Access formatted reports for exploring optimal financial analysis option•Negotiated with other Dell organizations to ensure required training within needed locations

•Managed global teams of up to 40+ employees along with annual bonus compensation budget•Drove savings of $9M over 3 years via asset management verification and drive to efficiency while working with IT and IT finance during project management life cycle.•Contributed to $1M in savings with application functionality enhancements via IT project •Directed process improvements within the auditor team resulting with 30% efficiency gain by improving Excel reporting functions.•Managed on/off boarding team to 40% productivity gain via process improvements and workload tracking•Utilized expert negotiation and leadership skills to foster team advancement/growth and successful business partnerships with IT, senior leadership and finance teams..

•Reviewed forecasted capacity plan to identify potential business operation risk and present solutions.•Led a headcount planning optimization project with cost savings of $1.4 million. Used Excel based data reports for financial and trending analysis•Performed scenario analysis to simulate various assumptions and provide recommendations for best-case operational effectiveness. •Executed sales support senior analyst responsibilities

•Led IT project through complete life cycle to launch headcount tracking software for accurate financial cost center alignment.•Managed accuracy through weekly meetings with site contacts, senior management, and human resources to assess changes to headcount plans. Reviewed and confirmed hiring plans. •Created quarterly financial forecast headcount plan to provide senior management with the baseline operational headcount plan.•Statistical analysis of multi data points via Excel formulation and/or SAS software.•Aggressively managed workforce within planned financial budget to meet forecasted contact volumes.•Provided capacity model for weekly management reviews.•Access and Excel: Primary data analysis, tracking and reporting mechanism used•Provided weekly headcount reports.

•Designed and maintained the New Hire databases for publication to sales managers; enabled New Hire performance reviews.•Analyzed New Hire metrics by using statistical analysis of forecasted versus actual performance of representatives. Used Excel functions•Verified that all New Hires were assigned managers and equipment upon training completion.•Provided weekly call floor organizational charts with all reporting changes

Call Floor Operations Analyst / Supervisor (Tier 1)•Managed call center operations with a telemarketing representative staff of 650 maximum and call volume of 40,000 weekly maximum.•Recommended staffing changes to obtain optimal service level with minimal abandonment rate.•Analyzed call volume and staffing on a daily basis by monitoring Lucent Centre Vu Supervisor.•Managed three call center operations analysts.•Developed statistical reports for presentations in management meetings.Supervisor (Tier 2)•Manager of four specialty queue managers which included scheduling representatives for optimal queue coverage.•Reviewed and presented statistical data to senior management.•Interacted with the analysis department for specialty queue reporting scorecard. Temporary Customer Service Site Manager•Hired, trained, scheduled and managed up to 225 telephone associates via a supervisory staff of 10 while handling 10,000 calls per day in a temporary Christmas call center.•Ran weekly reinforcement meeting with supervisors.•Compiled statistical data for weekly managers meetings.•Prepared payroll and performed other management duties.Supervisor (Tier3)•Directed and coordinated customer service activities for up to 60 telephone representatives.•Achieved and sustained sales and productivity goals via effective supervisory skills.•Evaluated growth and performance of multifaceted teams.•Monitored and arranged continual training.•Interviewed and hired representatives.•Maintained complete authority over hiring, disciplining, training and scheduling for a single Mastercard team in company.

Mba, Mba With Emphasis In Strategic Planning - Magna Cum Laude

Bs, Computer Science

Bs, Mathematics W/ Business Mgmt And Chemistry Minor