Robin Addison, Cspo Email & Phone Number

Austin, Tx

Partner with clients to understand business requirements and expectations. Design and execute project plans and documentation to deploy solutions. Direct project resources to complete tasks in a timely manner. Test to confirm product is ready to deliver to client for ATR. Work closely with the client and team to problem solve issues that arise. Track status and provide updates in relation to overall implementation process. Train and educate clients on the product and configuration options.• Successfully documented, trained, and implemented Person to Person (P2P) payment processes within the internal organization.• Facilitated project meetings between financial institutions, vendors and internal team while managing project status, meeting notes, deliverable tracking, and driving projects to a timely completion.

Austin, Tx

Organize, prioritize and assess work for Agile Scrum team.• Groom and prioritize backlog• Develop user stories and define acceptance criteria• Set sprint goals• Write acceptance tests• Plan releases and upgrades• Follow progress of work and address production issues during sprints• Analyze preferences and requests of end users• Refine our agile methodology based on results and client feedback• Keep track of industry trends

Austin, Tx

Support sales initiatives with advanced technical consultation, program architecture, and development enhancements across Digital Banking suit of product and services. Actively engage to support the Relationship Managers and Sales Managers in selling opportunities. Advisor to Proposal Management Team on RFI and RFP customer requests. Participate in sales-enablement projects that support the sales staff and their revenue generation goals. Provide voice of customer channel and industry to product development team and influence product innovation roadmap. Assist in translating program requirements and technical information into defined product concepts that are innovative and meet market demands.

Austin, Tx

Responsible for the installation, testing and maintenance of Digital Banking based product suite purchased by financial institutions. Responsibilities included working with the financial institution staff to obtain necessary data and data files required for the deployment of the Digital Banking software, installation of proprietary software within specific timeliness designated by the project plan. Review, analyze and track Financial Institutions requirements to customize our interface for their needs. Coordinate our networking and developer groups with the customer to complete projects within stated deadlines. Experience with Digital Banking and Cash Management services implemented for all institutions. Strong background in training institutions on the Digital Banking platform. Highly proven time management, communication and multitasking skills. Strong relationship building with all financial institutions.

Austin, Tx

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.Defused volatile customer situations calmly and courteously. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates. Cross-trained and backed up other customer service departments. Maintained up-to-date knowledge of product and service changes. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Investigated and resolved customer inquiries and complaints in an empathetic manner. Strong leader of customer support staff.

Austin, Tx

Managed high call volume with tact and professionalism. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Austin, Tx

Austin, Tx

Austin, Tx