 Managing a team of 8-10 people, including 1-2 Transaction Management Supervisors Mentoring Supervisors on effectively leading individual teams comprised of 3-4 employees Engage in Lean Six Sigma and Team Performance Management Model processes Analytically assessing the staffing needs of the team Tracking multi-layered team member performances and taking corrective action on challenges/opportunities  Creating new and improving daily employee productivity reports; analyzing the data for potential process and/or employee performance improvements Defining and documenting Procurement Solutions’ policies and procedures for the Transaction Specialists Defining technology enhancements to streamline purchasing processes and increasing productivity in Vizient’s proprietary system for confirming customers’ live purchase orders  Creating and maintaining training manuals characterizing the different tasks within the Transaction Management application Defining and implementing process improvements related to purchasing and other supply chain activities  Defining strategies to better manage customers and suppliers  Effectively creating and maintaining quality relationships with customers and suppliers to ensure customer satisfaction Determining and managing customers’ specific rules relating to problem order acknowledgement statuses (backorders, rejects, deletes, on hold) and purchase orders prior to transmittal to supplier for possible product, unit of measure, minimum order and pricing errors and execute corrective measures based on customer’s policy and procedures Coordinating with upper management and related managers to create Customer Satisfaction Survey; subsequently analyzing and implementing suggested changes for improvements Participating in new customer go-live meetings

• Manage and motivate a team of 7 Transaction Specialists• Track individual team member performance and take action on challenges and opportunities• Define and document Transaction Management policies and procedures• Onboard, train and motivate new hires• Actively listen to new employees to provide effective feedback during training• Work with Human Resources to find solutions for employees• Implement strategies from Crucial Conversations and Emotional Intelligence trainings in working with team relationships• Effectively create and maintain quality relationships with clients and suppliers to ensure client satisfaction• Communicate with suppliers regarding purchasing supplies, equipment in accordance with customer policies and procedures in order to ensure accuracy of product, price, and delivery terms.• Manage Transaction Management customer service email inbox, coordinating and delegating efforts with team• Utilizing the Vizient e-Sourcing application, review purchase orders prior to transmittal to supplier for possible product, unit of measure, minimum order and pricing errors and execute corrective measures based on customer’s policy and procedures• Manage special purchase order types and purchase order exceptions• Collect purchase order acknowledgement information from suppliers on all unacknowledged purchase orders within predefined service level agreements• Manage problem order acknowledgement statuses (backorders, rejects, deletes, on hold) according to client specified rules• Investigate purchase order issues with customers and vendors for resolution• Work with development team for a successful launch of the new eCommerce platform• Actively participate on P2P department Employee Engagement Committee to develop ways to improve employee satisfaction and engagement• Represented Supply Chain Operations on the Vizient Humanitarian Committee

• Perform administrative support functions for executive personnel; coordinate and manage multiple priorities• Handle Accounts Receivable operations, including bank deposits and customer invoicing• Review and prepare Accounts Payable invoices for payment• Process payroll for all employees through QuickBooks• Reconcile monthly bank statements• Complete monthly payroll tax deposits• Complete quarterly 941 and TX C-3 tax forms• Complete year-end tax functions: organize reports and process 1099, W-2, W-3 and 940 tax forms

• Define and document processes for working in current ERP system• Train new employees on current processes and ERP systems• During new customer implementation, organize and lead training for a team of 6 on customer’s ERP system processes• Collaborate between departments to offer more streamlined and dependable solutions• Evaluate invoice price discrepancies, and resolve based on contract portfolio; coordinating efforts with client, vendor and contract management• Work as a liaison between client, vendor and contract management to maximize efforts in price resolution to prevent future errors from occurring• Approve invoice payment in client’s ERP system in accordance with contract portfolio and client policies• Expedite investigation and resolution for invoice discrepancies causing Credit Holds • Manage multiple client implementation support simultaneously • Initiate workflow for Item Master updates• Review confirmation data for product availability issues and contract issues, and updates departments accordingly• Recommend acceptable alternatives for resolution of product unavailability • Contact suppliers regarding backorders, incorrect shipments, and obtains PODs• Evaluate and report on vendor performance to management and user departments as required / requested• Maintain standing orders, bill only, and rental purchase orders• Maintain contact with suppliers regarding current status of purchase orders• Assist customers in locating suppliers and selected sources of supply based on contract portfolio• Identify and resolves potential purchasing problems, follows up to ensure timely and accurate product delivery, resolves rejected lines/orders• Manage open orders (ensured delivery, updated PO status, communicated status updates with departments.

• Train new employees on processes and ERP system• Define and document processes for working in current and new ERP system• Collaborate between departments to offer more streamlined and dependable solutions• Actively listen to new employees to provide effective feedback during training• Receive and review purchase requisitions for completeness, contract compliance, and conformity to policy and procedures• Convert requisitions to purchase orders• Place purchase orders via EDI, fax and verbally• Ensure all purchase orders are confirmed through follow up with Transaction Management or supplier• Document and update expedite order tracking system• Process expedite orders as requested and communicate that order information to requester promptly• Escalate availability and payment status issues to Buyer II personnel• Identify and communicate on file items to be updated and non-file items to be set up with Item Master• Coordinate and manage multiple priorities under tight deadlines• Arrange pick up or delivery of emergency products needed same day from local suppliers• Develop positive relationships with customers through effective communication and attention to detail

• Develop positive relationships with customers• Work with new customers in the development of new accounts• Provide exceptional customer assistance via telephone and in person • Assist in the development of new policies and procedures• Enter and track customer orders through a point of sale system database• Generate repeat business through successful client follow-up• Manage logistics for a team of 8 to ensure order accuracy and timely delivery in a fast paced retail environment• Quickly adapted to changes during an unforeseen company acquisition• Educate new management on current processes, high profile customer relationships and point of sales system during company acquisition• Coach team to adopt new business strategies while preserving team morale to make for an easy transition between current team and new management • Perform conflict resolution among team at a time of change and changeover of management and processes• Ensure customers are not negatively impacted during acquisition by managing logistics without interruption

• Develop positive relationships with customers• Work with new customers in the development of new accounts• Managed logistics for a team of 2 to ensure order accuracy • Instill team motivation while adopting new business direction• Actively collaborate with management and team to create a positive work environment• Communicate and delegate priorities for team• Assist in the development of new policies and procedures• Generate repeat business through successful client follow-up• Perform administrative and secretarial support functions for executive personnel; coordinate and manage multiple priorities• Manage all office operations, including phones, faxes, mail, office supplies, and cleaning crew• Handle Accounts Receivable operations, including bank deposits, customer invoicing, statements and finance charges, and credit card processing through QuickBooks• Review and prepare Accounts Payable invoices for payment• Reconcile monthly bank statements

Customer Service & Reception:Provided exceptional customer assistance via telephone and in personAdministrative Support:Performed administrative and secretarial support functions for executive personnel; coordinated and managed multiple prioritiesManaged office operations, including phones, faxes, mail, office supplies and directing clientsOrganized, processed and assembled client information for year end tax return filingEntered client information in Lacerte Tax Prep Software

Administrative Support:Performed administrative and secretarial support functions for executive personnel; coordinated and managed multiple prioritiesManaged all office operations, including phones, faxes, mail and office suppliesManaged client memberships and general donations for a non-profit organizationAccounting:Handled all accounts receivable operations, including receiving and reconciling deposits from all departments, bank deposits, and monthly invoicingReviewed and prepared accounts payable invoices for paymentProcessed payroll for all employees weekly through QuickBooks