Highly driven and results-oriented Infrastructure Engineer with over 15 years of success working on small and large-scoped IT projects. Hands-on expertise with the overall design, implementation, configuration, securing, and support of Contact Center and Collaboration technologies. I am a motivated problem solver with strong analytical skills and sharp attention to detail. A passionate learner who focuses on relationships to build trust, knowing that dependencies often reach across multiple teams, departments, and vendors to achieve results.