Robin Balla

Robin Balla Email and Phone Number

Vice President, Vendor Operations Manager @ Bank of America
charlotte, north carolina, united states
Robin Balla's Location
Greater Philadelphia, United States
Robin Balla's Contact Details

Robin Balla work email

Robin Balla personal email

n/a
About Robin Balla

Successful Associate with over 20 years of banking experience possessing strong motivational, analytical, organizational, and problem solving skillsSpecialties: Vendor Relations, Credit card claims, billing disputes, Customer Service, Divestiture processing for credit portfolios, Payment Research, TSYS, NICE, Nexidia, Nice IEX, leadership, MS Office, research, telephone skills

Robin Balla's Current Company Details
Bank of America

Bank Of America

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Vice President, Vendor Operations Manager
charlotte, north carolina, united states
Website:
bankofamerica.com
Employees:
250057
Robin Balla Work Experience Details
  • Bank Of America
    Vp , Vendor Operations Manager
    Bank Of America Oct 2015 - Present
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  • Bank Of America
    Assistant Vice President, Operations Project Consultant
    Bank Of America Feb 2012 - Present
    Wilmington,De
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  • Bank Of America
    Officer, Operations Project Consultant
    Bank Of America Jan 2010 - Present
    Newark, De
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  • Bank Of America
    Officer, Operations Analyst
    Bank Of America Oct 2006 - Present
    Subject matter expert in Bank of America's billing dispute technology system.
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  • Bank Of America
    Officer, Operations Project Consultant
    Bank Of America Jul 1997 - Present
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  • Bank Of America
    Operations Analyst
    Bank Of America Jun 2006 - Dec 2010
    Daily remediation of defects within MSSMonitor and test current system defects within the MSS system while working with the MSS development and SAS teams to ensure they have the necessary information to research and resolveComplete changes within the MSS domain Tables , MSS scenario tables, and MSS NSI validationsAssisted with American Express portion of OLB Wireframe developmentWorked on project to migrate MSS Backend reports from Crystal to SSRSFlexible to work in many functions within Credit Claims Quarterly Award of ExcellenceSpirit Medallion Card Services University
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  • Mbna
    Lead Operations Analyst
    Mbna Mar 2005 - Oct 2006
    Worked with management to ensure that our daily operations reports were up to date, managed all production system issues as a liason between line of business and technology, managed call center volumes to ensure that we had sufficient Associates staffed to manage Customer wait times.
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  • Mbna America
    Lead Operations Representative
    Mbna America Sep 2005 - Jun 2006
    Liaison between the leadership team and Production Support/SAS for system issuesCompiled daily reports for CTS area on suspense account activity and outstanding itemsMonitored AVAYA for AHT and Associate adherence Distinguished PerformerMACS MVP
  • Mbna America
    Macs Specialist
    Mbna America Jul 2001 - Sep 2005
    Part of UAT testing taskforce for the American Express projectParticipated in American Express BETA testingPhone participation for Billing Inquiries callsProcessed American Express chargebacks as part of the BETA project teamWorked with conversion banks to settle monies owed as part of conversionsPeople Development Program 2002
  • Mbna America
    Reconcilement Coordinator
    Mbna America Jul 1997 - Jul 2001
    Reconciled 23 suspense accounts for MACSReceived Outstanding Reconciler award 1999Effectively dealt with Customers through verbal and written communication Certification for ReconcilersOutstanding ReconcilerCustomer Champion
  • Pnc Bank
    Senior Adjustment Analyst - Team Lead
    Pnc Bank Sep 1989 - Jul 1997
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Robin Balla Skills

Banking Testing Credit Cards Vendor Management Process Improvement Business Analysis Call Centers Leadership Management Requirements Analysis Sdlc Soa Software Project Management Visio Project Management Risk Management

Frequently Asked Questions about Robin Balla

What company does Robin Balla work for?

Robin Balla works for Bank Of America

What is Robin Balla's role at the current company?

Robin Balla's current role is Vice President, Vendor Operations Manager.

What is Robin Balla's email address?

Robin Balla's email address is ro****@****ica.com

What skills is Robin Balla known for?

Robin Balla has skills like Banking, Testing, Credit Cards, Vendor Management, Process Improvement, Business Analysis, Call Centers, Leadership, Management, Requirements Analysis, Sdlc, Soa.

Who are Robin Balla's colleagues?

Robin Balla's colleagues are Tom Williams, Jean Pierce, Tejinder Pal Singh, Diane Kelly, James Weedon, Jason Farrell, Ari Frazier.

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