Robin Barnes Email & Phone Number

San Ramon, Ca, Us

-Resolved a variety of customer technical challenges, explained product features to new users, addressed billing and subscription inquiries, and gathered feature request input from customers-Aided the development and implementation of strategic initiatives for a revamped CS team by engaging in cross-functional collaboration with colleagues, including C-suite executives, to ensure brand and practice satisfaction-Created content for customer learning materials including help center articles, process documentation, and streamlined talk tracks for the most common requests and issues

Irvine, California, Us

-Deposited approximately 25,000 Natrelle Gel Rewards Program (NGRP) complimentary Botox treatment offers into Allē Rewards accounts for both breast augmentation patients and friend referrals from the NGRP submissions landing page-Calculated raw purchase data of SkinMedica products from LovelySkin customers (nearly 20,000 submissions), converted them to appreciation offers, and manually deposited them into Allē Rewards and Brilliant Distinctions accounts -Upload monthly and ad hoc marketing assets to BrandBox across the Allergan Aesthetics portfolio of brands and campaigns-Edit, proofread, and write copy for various assets (eg., FAQs, slide decks), including an overhaul of the 75-page Allē Provider User Guide -Submit, monitor, and incorporate annotations for assets needing Medical Legal Regulatory & Compliance (MLRC) review in Veeva as the project originator

Full-time parent + Healthcare Administration certificate program completion + job search

New York, Ny, Us

- Initiated project kickoff and conducted program planning and status meetings with internal teams, stakeholders, and vendors for up to 50 long and short-term projects per month- Aligned deliverables (online continuing medical education activities and outcomes reports) with their original specifications and mitigated delays in order to ensure on-time or expedited delivery- Fostered positive cross-functional project team dynamics across multiple global time zones resulting in efficient execution of quality deliverables while consistently meeting or exceeding revenue goals- Identified development issues and sought creative solutions in conjunction with the production team- Coordinated materials development, logistics, and on-site studio assistance for video-captured content- Tracked project-related expenses, reconciled budgets, and supported invoice payment processing- Performed user acceptance testing (UAT) for the development of the Outcomes team report generation tool and offered creative solutions to overcome issues

New York, Ny, Us

New York, Ny, Us

- Supervised and evaluated 14 medical technicians and doctor’s assistants at 11 Sterling Optical and Site For Sore Eyes store locations in the San Francisco Bay and New York areas- Supported expansion of store locations by coordinating medical equipment orders, facilitating technical set up, and hiring, training, and processing payroll for technicians- Implemented processes to maximize claim payments from health insurance providers- Collected and analyzed medical billing data and distributed weekly and monthly reports to executives

- Maintained system for receipt, review, and response to healthcare provider reports- Prepared Committee for Continuing Medical Education (CCME) accreditation decision reports and interim reports - Managed correspondence with organizations due to be reaccredited, scheduled necessary surveys, and assured timely flow of reports between surveyors, CCME, and providers- Examined documentation for compliance with complex, nuanced accreditation criteria and policies, then articulated findings to healthcare provider CME programs in need of improvement so staff could take action

Blue Bell, Pa, Us

- Served as clients’ point of contact for up to twenty projects concurrently, including highly complex and customized Web-based software for clinical trials- Created, reviewed and maintained client-system-requirements documentation, internal change logs, randomization and treatment errors, data-transfer plans, and training materials- Managed a constant influx of data-change requests from clients by taking direct action on the issue or delegating it to appropriate staff for the benefit of keeping clinical trial software up-to-date

Mclean, Va, Us

- Provided instructional support to seven external training programs - Ensured clients' needs were addressed through weekly teleconferences and periodic side-by-side reviews - Researched and developed course content and training materials, including PowerPoint decks, instructor guides, student guides, and acronym lists

New York, Ny, Us

- Read, researched, and analyzed publications to develop instructional and technical materials- Collaborated with clients and team members to ensure accuracy and completeness of documents

New York, Ny, Us

- Reviewed Global Command and Control Systems – Maritime (GCCS-M) software documentation for valid releasability of software segment information to foreign customers - Maintained organization of all FMS case files and other related documents- Updated the GCCS-M 4.x release matrix, identifying which software segments were approved as deliverable to international patrons

New York, Ny, Us

- Developed, maintained, and updated test cases and test procedures for five program databases- Performed periodic internal software and documentation audits to ensure quality- Streamlined operating procedures through creation of the 90-page Joint Programs Test Group Configuration Management Process Document

Bachelor Of Arts - Ba, Human Development; Psychology

Certificate, Health/Health Care Administration/Management

Certificate, Feature Writing

History, Group Study