Robin Bengtson Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Ga

Review escalations and determine if they meet documented requirements for engagementPartner with support teams to understand the business impact to our customersCoordinate assignment of escalations to the proper escalation team member Review weekly reporting and assess impact proactively to Escalation Management teamConduct and report on internal survey metricsCollaborate with partners in development to get traction on escalated issues

Marietta, Ga

Licensed Agent - Health and Life Insurance: market development for benefits products that include disability, life insurance, accident, cancer and critical illness.Administered all facets of customer relationship which include closing deals, carrier setup, employee enrollment meetings, customer invoicing and addressing employee issues.Developed a coordinated team approach in using Salesforce across all agents and trained new agents in the art of cold-calling.Suceessfully developed new verticals, adding 9 net new clients in new industries and bringing in over $100K in AP.

Lighthouse Point, Fl

Startup Company - negotiated with international suppliers for merchandise, created domestic distribution channels and acquired knowledge of customs and import processes.Complete operating responsibility including marketing and social media campaigns, website design and maintenance, supplier and channel relationships and inventory management and fulfillment.Reported to partnership for operating analysis, financial reporting and strategic planning.Company exit through profitable sale of assets.

Delray Beach, Fl

Successful implementation of 46000+ employees' benefits in PeopleSoft with less than 1% error rate.Created and executed on benefits integration plan for two large corporation acquisitions.Managed all Benefits HRIS processes with outsourced vendors internationally.Liaison between Benefits Dept, IT and Payroll on all system related functions internally.Benefits Projects include consumer driven health changes, domestic partners, imaging files, dependent audits, Leave of Absence overhaul and training of HR Field Reps.Implemented Leave Of Absence tracking system which managed 26 state leave laws and sub leave laws.

Delray Beach, Fl

Reduced HR Costs by $3 million by consolidating from 100 HMO's to 2 via outsourcing Benefits administration to a third party vendor in July 2001.Directed delivery of benefits program via a staff of six Benefits Specialists and two Benefits Analysts.Benefits Lead on PeopleSoft conversion project, challenging management with new ideas, conforming to a more standardized Benefits package (i.e. leave accruals).Designed, communicated and implemented a Non-Qualified Deferred Compensation Plan.Increased 401(k) enrollment by 24% via auto enrollment.

Delray Beach, Fl

Charged with the 401(k) conversion of 46,000+ associates to Citistreet, then later Vanguard.Saved $100,000 and 70,000 annually in HMO and LTD/STD Plans by streamlining internal/external benefits processes.Managed relationship and administered the 401(k) and ESPP Plans, including employee information meetings.

Bachelor'S Degree, Finance, General

Accounting And Finance