As the Software Licensing Compliance Analyst, I managed all aspects of Ricoh USA license reporting for assigned software vendors. Worked with regional leaders to collect and self-report accurate license usage into vendor partners, accounting for over $1 million per month in costs.• Prepared comprehensive reports on license program utilization and submitted them to vendor partners, including Citrix, Carbonite, Microsoft, Sonian, Trend Micro, Veeam, and VMware.• Maintained knowledge of vendors' program rules, actively researched new license programs and agreements, and presented findings to management to optimize licensing strategies. Coordinated development plans for the new Microsoft solution partner designations to ensure they were met in 2023, achieving Infrastructure (Azure) and Modern Work Partner designations.• Participated in new services planning, providing advice on complex licensing rules to ensure new solutions were compliant.• Provided guidance on vendor license programs, policies and procedures to internal consultants, customer advocates and engineers to ensure vendor contract compliance was met.• Created Monthly customer level cost of goods reports for the Finance Department to ensure that profitability targets were achieved.• Increased revenue by compiling data and identifying cost and billing inefficiencies. Estimate the resolved issues resulted in revenue savings of $250K in 2022.• Developed and implemented robust reconciliation procedures for Microsoft CSP licenses, subscriptions, and usage data, providing insights into financial performance and potential revenue leakage.• Performed financial analysis, evaluating annual license costs and generated revenue when used as part of complex service offerings. • Utilized software asset management tools to track license entitlements, renewals, and allocations, ensuring accurate license tracking to minimize compliance risks.• Maintained internal records for vendor license reporting activities.

As a Customer Advocate, I developed positive client experiences, showing relationship value, and ensuring a healthy working relationship was maintained. • Maintained regular contact with executives and managers at client sites. Monitored client satisfaction and ensured client needs were being met. • Served as client’s escalation point to leverage internal resources across the organization to meet client needs. • Managed cross functional efforts to rectify issues and optimize service process if needed to improve customer satisfaction. • Analyzed client’s technology and utilization with internal technical resources. Made recommendations for hardware replacements, software support, maintenance, and subscription renewals. Created budgets and sales proposals for each assigned client account.• Monitored and maintained contracts of assigned clients to ensure delivery of products and services were delivered in accordance with contractual requirements.