Robin Block Email & Phone Number

United States

Traveling anywhere there is beauty to see!!

Mishawaka, In

Retail ManagementPayroll controlHiringShrink controlMarketing skillsGuest ServicesTraining & DevelopmentIncrease SalesGeneral SanitationTeam BuildingInventory ReplenishmentOrganizationPromoted from Beauty Advisor to People Manager 2011

Mishawaka, In

Executive Assistant to the Full Service Dining Division Operations for the Philadelphia, Delaware, New Jersey, Ohio, Michigan and Indiana Markets. Including 10 Area Directors, 2 VP of Operations and SVP of Operations. Efficiently catered to customer concerns by responding to email and correspondence and sending to appropriate management then following up to ensure satisfaction, investigating complaints and resolving issues.Assist 58 restaurants with administrative help e.g. build reports, spreadsheets etc...Complete reports on a weekly basis for ExecutivesKey contact person for franchisor when new information is being implementedProcess out going mail dailyMaintain and order office suppliesBack up Executive Assistant to the CEO of the QDIManage all FMLA leaves for the entire company of approximately 8000 employeesCatering Coordinator for Papa Vino's Italian KitchenAdditional Highlights:Reduced the cost of office supplies by 50% by working with vendors on contract pricing saving the company $50,000 in 3 years.Recommended closing a P.O. Box and signing on with a Mail Management company to reduce postage cost. First years savings $13,000.

St. Joseph, Michigan

Overseen the Operational side of Building Service MaintenanceManage and direct 8 Area SupervisorsCustomer Service by walking buildings with contacts and establishing positive relationshipsWork with Vendors to do in building trainingTeaching best practices of cost controlRecommend price increases to CEOHire and train supervisorsBuild an Operations Manual HIgh LIghtsIncreased the profit by 3% in the first year by effective managementSupported the CEO in building the business and doubling the company in 18 months

St Joseph, Michigan

Managed all aspects of the RestaurantOrderingInventoryP&L reconciliationBudget planningPayroll controlRepairs & MaintenanceQSC expectationsCustomer ServiceAll aspects of in store HR functionsNew Menu Roll outsTraining and DevelopmentHighlights:Increased sales from $12.000 to $32,000 a week in 3 yearsQSC scores 88-93% Was named Employer of the Year 1996Received the Circle of Excellence award in 1998Training Store ManagerTrained 8-10 managers a yearWas in the top 20 restaurants 5 years straight.