Robin Bock Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri Area

• Achieved operational readiness across the multi-owner network of 700 franchise tax offices by providing training and resources, communicating effectively and timely problem solving. • Influenced adoption of company programs and processes through persuasive conversations, sharing best practices, overcoming objections and leading against specific market challenges• Collaborated with broad team while managing deliverables, expectations and communication across all levels within the organization, including senior leadership. • Led program management of operational focus areas across the franchise network including tax office technology, financial products and client complaints. Improved processes and held others accountable to achieve goals set for these initiatives. • Aligned others as a motivational people leader to drive the team to excellence. Experienced in directly guiding associates as well as cross-functional teams; frequently recognized as a peer leader.

• Shaped the franchise network as the company liaison and relationship manager to 200 franchisees across four states. • Ensured tax office operational readiness to over 400 franchise offices by providing end-to-end support, issue escalation, resolution and problem solving. • Proactively communicated strategic initiatives, program updates and key dates to franchisees. • Pioneered an on-boarding program for new franchise support managers and created process documentation for over 20 programs and processes for on-boarding guide. Served on project team to evaluate, organize and re-design New Franchisee Orientation materials.

• Program Managed for three robust company programs: relocation, performance recognition and service award programs. • Integrated and refined program strategies, communication plans, training and vendor management across the programs. • Introduced and launched a new relocation vendor while maintaining a seamless transition to internal clients. Developed and implemented process improvements on an on-going basis. • Identified and managed priorities to provide superior level of customer support to all clients, both internal and external.

Kansas City, Missouri Area

• Served as a contributing member of the Total Rewards leadership team. • Facilitated the preparation of the board of director’s meetings, executive compensation materials and governance presentations. • Collaborated with compensation and benefits team on special projects including compensation surveys, open enrollment and wellness program initiatives.