Robin Bock Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri Area

• Achieved operational readiness across the multi-owner network of 700 franchise tax offices by providing training and resources, communicating effectively and timely problem solving.
• Influenced adoption of company programs and processes through persuasive conversations, sharing best practices, overcoming objections and leading against specific market challenges
• Collaborated with broad team while managing deliverables, expectations and communication across all levels within the organization, including senior leadership.
• Led program management of operational focus areas across the franchise network including tax office technology, financial products and client complaints. Improved processes and held others accountable to achieve goals.
• Aligned others as a motivational people leader to drive the team to excellence. Experienced in directly guiding associates as well as cross-functional teams; frequently recognized as a peer leader.

• Shaped the franchise network as the company liaison and relationship manager to 200 franchisees across four states.
• Ensured tax office operational readiness to over 400 franchise offices by providing end-to-end support, issue escalation, resolution and problem solving.
• Proactively communicated strategic initiatives, program updates and key dates to franchisees.
• Pioneered an on-boarding program for new franchise support managers and created process documentation for over 20 programs and processes for on-boarding guide. Served on project team to evaluate, organize and re-design.

• Program Managed for three robust company programs: relocation, performance recognition and service award programs.
• Integrated and refined program strategies, communication plans, training and vendor management across the programs.
• Introduced and launched a new relocation vendor while maintaining a seamless transition to internal clients. Developed and implemented process improvements on an on-going basis.
• Identified and managed priorities to provide superior level of customer support to all clients, both internal and external.

Kansas City, Missouri Area

• Served as a contributing member of the Total Rewards leadership team.
• Facilitated the preparation of the board of director’s meetings, executive compensation materials and governance presentations.
• Collaborated with compensation and benefits team on special projects including compensation surveys, open enrollment and wellness program initiatives.