Robin Boyer Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

I manage SaaS billing operations, ensuring accurate and timely customer invoicing and revenue recognition. By collaborating closely with sales, finance, and customer support teams, I resolve billing-related inquiries and disputes, maintaining high customer satisfaction. My role includes conducting regular audits of customer accounts and billing data, ensuring strict compliance with billing policies and revenue recognition guidelines.I work with the Partners team to assist with reseller and referral relationships and processes.I actively participate in company initiatives, including system enhancements and process improvements. As a Salesforce admin, I focus on system and process improvements to streamline workflows and ensure effective reporting. In my role as Business Lead, I successfully implemented Salesforce and NetSuite integrations.

Montreal, Quebec, Canada

As a key enabler of deal formation and execution, I focus on minimizing sales cycle times while optimizing revenue and profitability. I drive efficiency and effectiveness by initiating cross-functional deal review calls, tailored to the risk level of each opportunity. By involving the right stakeholders and ensuring thorough preparedness, I facilitate informed discussions and decisive actions.My commitment to increasing sales efficiency and effectiveness is reflected in my development and maintenance of robust sales processes and best practices. Additionally, I enhance business visibility and consistency through regular measurement, monitoring, and reporting of select performance metrics.Salesforce Administrator role to implement system and process improvements to the Sales process.

Key Responsibilities:- Ran reports for weekly sales forecast meetings on Services using Salesforce.- Created comprehensive Salesforce and OpenAir dashboards and reports to provide critical insights for decision-making.- Collaborated with cross-functional teams to facilitate process development initiatives aimed at achieving business goals.- Maintained detailed operational documentation for reference purposes.- Provided recommendations on business process improvements and best practices.- Supported special projects, including OpenAir implementation and global acquisition integration.- Managed the processing of signed Statements of Work (SOWs) from client signatures to project creation for time posting and billing.

Montreal, Canada Area

Pointe Claire, Quebec

Lachine, Quebec