Robin Bremner Email & Phone Number

New York, Ny, Us

Hired and managed high-performing employees to deliver outstanding customer service to increase repeat business.Trained and provided orientation to new department associates on product knowledge, policy and procedure, customer service, selling skills and non-selling job responsibilities.Supervised daily activity of sales associates to ensure that sales were maximized, department appearance was maintained, store policy and procedures were adhered to and that specific management directive was being followed.Devised staff work schedules, enforced compliance with health and safety regulations, oversaw store security, and exhibited exemplary skills in conflict resolution.Adeptly coordinated the full spectrum of daily business activities encompassing inventory control, purchasing, advertising, pricing, merchandise displays, quality assurance, and vendor relations.Managed merchandise on floor such as pulling deficient merchandise and overseeing the daily pull sheets ensuring replenish merchandise was displayed on the floor in the proper placement.Ensured that tickets were replaced when needed, followed up with sales associates on missing tickets and ensured that all new merchandise received on floor was ticketed with correct information.Lead by example to maximize sales and productivity of department associates. Managed planning and buying for all custom made knives, factory knives and multitools.Built strong relationships with domestic and international knife makers and suppliers easing negotiations to achieve delivery dates and cost targets each season.