● Facilitating member appreciation campaigns such as; Welcome gifts, Birthday announcements, and recognition for athletic goal achievements● Merchandise inventory and replenishment● Develop marketing strategies that result in new member interest and current member satisfaction

● Maintained top-notch customer service while performing high administrative tasks such data entry, phones, and letter writing● Recruited, onboarded, and further developed all volunteers● Led facility tours and presentations

● Created and implemented annual events and operations calendar ● Stellar customer care performance in professionally diffusing high-conflict situations● Developed strong teams through training and staff development ● Designed community building events and workshops

● Developed support groups and daily activity plans for elders and their families● Facilitated weekly exercise routines and special events to cultivate community● Observed and recorded the progress and/or behavior patterns of the residence in my groups● Created and facilitated large group and senior program awareness

● Planned educational lesson plans ● Built positive relationships cultivating inclusivity to families experiencing crisis