Professional Development Director
CurrentEmployee Management: • Schedule and lead developmental meetings with direct reports. • Assist employees with creating a professional development plan on an annual basis. • Guide employees into productive habits that encourage success in their positions. • Ensure employees are completing and keep up to date with all product certifications and training. • Build trust-based relationships with team to include an in-depth understanding of professional aspirations, experiences, strengths, development needs and relevant personal circumstances. • Manage bi-annual evaluation process and continuous feedback in close cooperation with project managers and leadership. • Participate in the recruitment and interviewing process for new consultants; assist HR team with employee onboarding as needed. Customer Satisfaction • Provide employees with guidance on proper customer service techniques. • Monitor customer service scores of employees on NPS and ad-hoc feedback loops-both. Operational • Assist Vice President, People with identifying resource needs for future work. • Coordinate with and support Resource Managers and Engagement Directors in providing back-up for employee absences or resource shortages. Organizational • Ensure the Ferrilli team members are following the guiding principles of the company manifesto. • Deliver presentations to the organization on the company policies, manifesto items, or during orientations. • Coordinate with and support Resource Managers and Engagement Directors to backfill needs due to absence or resource shortage.
