ServiceNow Technical Analyst with extensive development experience, responsible for the design, development and delivery of ITSM components, including Incident / Change Management / SLA / Demand / Service Catalog / Service Portal / Content Management / CMDB / GRC / PPM / Event Management / MID Server and bespoke applications / integrations. Extensive management, communication and organizational skills, with a proven track record of delivering projects to tight deadlines within budget, ensuring business targets and objectives are attained.Extensive experience of IT systems project life cycle from concept through to implementation, including technical pre-sales support, planning, scheduling, requirements gathering, technical design, production of business proposals, functional and technical specifications, post implementation reviews and support.Projects undertaken for companies including Eastman Kodak, Interbrew, IBM, ABN Amro, Fortis Insurance, Porsche Cars, Kawasaki Motors, Signet Group, EMI, Northern Foods, Marks & Spencer, Oxford Instruments and BAE Systems.