Robin Button Email & Phone Number

Los Angeles, CA, US

Sherman Oaks, California

• Responsible for school districts, all healthcare payers, and private pay receivables.
• Communicate with school districts regarding receivable issues and problems.
• Submit a weekly update on AR aging with status and written narrative for non-payment.
• Billing and Collections AR healthcare payers for Room & Board Services
• Resolve past due accounts
• Request authorization on all payers for Room & Board Services

Lancaster, California, United States

• Billed and follow up on outstanding AR claims
• Track and trend denial
• Submit appeals
• Request authorization on all payers for Room & Board Services
• Monthly Medicare triple check to ensure admission, discharge, ancillary charges and diagnosis correct for each patient.
• Review Patient Access information ensuring residents’ eligibility/benefits and initial authorization were accurate.

Lancaster, CA

• Oversaw all aspects of the business office of a 299 bed skilled nursing facility.
• Supervision of daily billing operations; assured receivables were billed, followed and adjudicated properly and timely for both managed care and government claims.
• Responsible for Medi-Cal conversion and TAR’s.
• Maintains current resident census data.
• Worked closely with Admissions Department on ensuring residents’ eligibility/benefits and initial authorization were accurate.
• Assures accurate completion of admission forms, contracts, etc.

El Segundo, CA

• Responsible for supervising initial start-up of new projects and maintaining current projects A/R performance.
• Assignment Projects: USC, Long Beach College Hospital, University of New Mexico Hospital and Maricopa Medical Center
• Trained and managed average 40 business office associates according to the company standards
• Participation in various organization performance improvement, Revenue Cycle, Transition, outreach and Strategic Planning.
• Prepare reports or logs as required which contains information regarding attendance logs, hospital requests account information, and compile weekly project report card.
• Support for staff to answer questions regarding billing and or collections to ensure staff is following correct process to resolve account

Houston, Texas

• Managed for Charity Care and Medicaid Conversion and Reconciliation for 20 Hospitals. Responsible for upholding Policy & Procedures for Charity Care and Medicaid Conversion for each specific hospital. Provided.
• Oversight and approval of Charity Care for multiple facilities, implemented policy & procedures
• Provided customer service to uninsured patients as they navigate the hospital Charity Care process.
• Set and evaluated performance and target goals for each employee on a monthly and yearly basis
• Met with each employee to review monthly incentives achieved, identified areas for improvement
• Conducted training for new staff and provided ongoing education for existing staff

Vernal, Utah

• Responsible for Revenue Cycle and day to day functions of the Business Office. Managed Outpatient/Inpatient and ER clerks, patient service representatives, commercial, Medicaid and Medicare billers, cashier and PBX.
• Managed 20 FTE’s and provided monthly training and performance evaluations for staff including the following: Outpatient/Inpatient registration, ER registration, patient representatives, customer Service, billers.
• Reported monthly to CFO regarding targeted accomplishments and identified areas for improvement
• Met monthly revenue goal of $2 million-plus
• Ensure registration followed EMTALA Law
• Responsible for maximizing the collections of medical services payment and reimbursement from Patient, insurance carriers, financial aid, and guarantors