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Robin C. is listed as Customer Service Manager at ICBC (Insurance Corporation of British Columbia) at ICBC (Insurance Corporation of British Columbia), a company with 4058 employees, based in Vancouver, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Robin C..
Robin C. previously worked as Customer Service Manager at Icbc (Insurance Corporation Of British Columbia) and Director - Customer Service Center & Operations at Trans-Canada Flow Tolling.Inc. Robin C. holds Bachelor Of Arts . Bachelor Of Education, History, English & Education from Simon Fraser University.
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With a background in media, education and customer service, I have a committed focus to developing highly engaged and efficient teams that consistently deliver strong results. I am always focused on the growth and development of the team. I have a proven track record of meeting KPIs, increasing revenue, and the ability of turning around a challenging environment to one of positivity which results in decreasing staff turnover.
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Responsible for the Leadership of 2 Supervisors and 34 Customer Service Adjusters. Provide leadership and maintain standards of performance by monitoring and reviewing contact centre metrics, quality of file handling, performance plan, and training support. I work with internal focus groups with regards to the annual Employee Opinion Survey. I also am in.
Vancouver, Canada Area
Provide Leadership to 5 Supervisors, 2 WFM people, and a team of 60-75 customer service agents made up of inbound agents, image review agents, resolutions specialists, fleet team, and correspondence team. Lead and manage the call centers operations and ensure targeted service and performance standard KPIs are reached and exceeded. Implement a Resolution.
Vancouver, Canada Area
Provide Leadership to 4 Teams, and oversee 45 agents throughout BC & Alberta. Lead and manage the Williams Customer Care Center and ensure targeted service and performance standards are not only reached but exceeded. Assist in the development and execution of tactical plans and initiatives that drive a high quality client experience via phone, email and.
Provide Leadership to 4 Team Leads, 2 Trainers and oversee 45 agents locally and responsible for 25 agents in Toronto, On. Lead and manage the call centers operation and ensure targeted service and performance standards are reached and exceeded (Vancouver and Toronto) Assisted in the development and execution of tactical plans and initiatives that drive a.
Coach, train and mentor sales agents to bring out the best in their abilityAccountable for the delivery of key performance metric from 8-12 Telephone Service Reps (TSR)The team consistently delivered the best metrics of the entire Sales Center month in and month out
Consistently one of the top bookers in sales centerDemonstrated ability to efficiently communicate with customers, evaluate quality and type of call and maximize successful close by truck team on site.Follow up on cancellations, estimates and previous jobsWhether customer books prospective job or not, always providing a “WOW” experience to customer
Other employees you can reach at icbc.com. View company contacts for 4058 employees →
Dennis Kim
Colleague at Icbc (Insurance Corporation Of British Columbia)North Vancouver, British Columbia, Canada, Canada
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Cameron Sutherland
Colleague at Icbc (Insurance Corporation Of British Columbia)Coquitlam, British Columbia, Canada, Canada
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Bridget Hughes
Colleague at Icbc (Insurance Corporation Of British Columbia)Victoria, British Columbia, Canada, Canada
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Gabriela Dumencu, Capm
Colleague at Icbc (Insurance Corporation Of British Columbia)Greater Vancouver Metropolitan Area, Canada
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Roxana V. Cvaci
Colleague at Icbc (Insurance Corporation Of British Columbia)Greater Vancouver Metropolitan Area, Canada
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Maiha Boal
Colleague at Icbc (Insurance Corporation Of British Columbia)Greater Vancouver Metropolitan Area, Canada
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HM
Harman Muhar
Colleague at Icbc (Insurance Corporation Of British Columbia)Vancouver, British Columbia, Canada, Canada
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CF
Catherine Fasolino
Colleague at Icbc (Insurance Corporation Of British Columbia)Surrey, British Columbia, Canada, Canada
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AF
Andy Fong
Colleague at Icbc (Insurance Corporation Of British Columbia)Burnaby, British Columbia, Canada, Canada
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Abhi Vansia
Colleague at Icbc (Insurance Corporation Of British Columbia)Burnaby, British Columbia, Canada, Canada
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Quick answers generated from the profile data available on this page.
Robin C. works for ICBC (Insurance Corporation of British Columbia).
Robin C. is listed as Customer Service Manager at ICBC (Insurance Corporation of British Columbia) at ICBC (Insurance Corporation of British Columbia).
Robin C. is based in Vancouver, British Columbia, Canada while working with ICBC (Insurance Corporation of British Columbia).
Robin C. has worked for Icbc (Insurance Corporation Of British Columbia), Trans-Canada Flow Tolling.Inc, Williams Moving & Storage (Bc ) Ltd., 1-800-Got-Junk, and 1-800-Got-Junk?.
Robin C.'s colleagues at ICBC (Insurance Corporation of British Columbia) include Dennis Kim, Cameron Sutherland, Bridget Hughes, Gabriela Dumencu, Capm, and Roxana V. Cvaci.
You can use AeroLeads to view verified contact signals for Robin C. at ICBC (Insurance Corporation of British Columbia), including work email, phone, and LinkedIn data when available.
Robin C. holds Bachelor Of Arts . Bachelor Of Education, History, English & Education from Simon Fraser University.
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