Robin C. Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Canada Area

• First point of contact for company visitors/callers, providing direction in a courteous and professional manner• Provided administrative support to Human Resources by effectively setting up and maintaining computerized filing• Processed all employee purchases and managed inventory of “Seconds” furniture• Set up and issue Photo ID Security badges for all employees and renters• Handle all outgoing/incoming mail and courier packages• Assist other departments in projects and tasks

Winnipeg, Mb

• Assists in creating designs and providing quotes for customers & builders based on individual needs.• Skilled in designing cabinetry using 2020 Technologies software to accurately create plans for builders, customers and the manufacturer.• Proficiently wrote up service orders to maintain quality control.• Efficiently managed front Reception & Showroom by answering calls and greeting/directing customers in a friendly manner.• Provided training to new staff members on internal systems and procedures.

Winnipeg,

• Met with customers to review builder standards and assist in selections to determine their needs and functionality.• Assisted in designing using 2020 software and provided quotes based on client selections.• Maintained quality control by proficiently writing up service orders.• Trained new staff in service writing for various builders to meet their quality standards.• Managed front Reception & Showroom efficiently by greeting/directing customers and answering calls in a friendly manner.• Accurately processed bank deposits and balanced cash float in addition to assisting with cash sales.• Processed Installer paperwork for payroll and weekly reports for inventory to communicate levels of product in storage.• Created weekly status update reports for leaders and clients to ensure deadlines for product installation were met.• Successfully coordinated staff events as part of the social committee.

Winnipeg, Canada Area

• Effectively managed 7 programs with 12-30 employees and 11 clients.• Demonstrated leadership skills in delivering performance management to agents. Assessed 4 key areas to develop and coached agents allowing them to focus on the objectives and skills necessary to achieve success.• Evaluated agent calls ensuring alignment with client objectives. Followed up and provided coaching for the betterment of the agents and campaign. This attributed to the success of the agents as well as the clients and campaign. • Proficiently administered up to 60 calling lists for the automated dialer system to meet time constraints to avoid loss of labour and to ensure an efficient work environment.