Robin Cantrell Email & Phone Number

1111 Polaris Parkway Columbus, Oh 43240

Review 401k, IRA, and other Wealth Management documents for accuracy and eventually process for completion for customers to withdraw or utilize funds. Assist Supervisory officers with reviewing and forwarding emails of 401k, IRA, and other Wealth Management documents to a system called Captiva in a timely manner to prevent stalling of Supervisory Officers compensation. Mailing letters to customers regarding the status of their 401k and IRA accounts, and uploading weekly reports accounted for all Centralized Supervision teams to track the success or fail rate of completion of work performed.

1111 Polaris Pkwy. Columbus, Oh 43240

Manually process collection attempts on overdrawn and charged-off accounts. Navigate through various systems to collect information and input data for work compliance. Analyze detailed account information to utilize as a resource for collection related purposes. Assist bankers and/ or work peers in sending out letter request for charged off accounts that have been settled or paid.

5555 Cleveland Ave. Columbus, Oh 43231

I assist customers with grocery checkout purchases, assist customers through self-service lanes with inquiries on pricing of a product or concerns regarding the company.

1111 Polaris Pkwy. Columbus, Oh 43240

•Review customer debit card accounts for fraud patterns to prevent losses from the bank.•Alert customers with outbound calling measures to verify risky patterns within transactional history.•Perform all necessary steps to ensure customers of fraud prevention such as closing down compromised cards to prevent future fraud attempts, reissuing new debit cards in place of compromised cards, and filing claims for reimbursement of fraudulent charges.

I currently serve as the assistant of a Mortgage Closer to review mortgage documentation for any errors prior to funding. I also email various title companies to ensure all errors are resolved prior to funding and ultimately fund the mortgage loan in a timely manner.

I handled incoming calls from Chase customers regarding a refinance, navigated through various systems to retain and update information in an attempt of offering a mortgage product to better fit the customer's financial needs.

I assisted customers with friendly service for grocery checkout purchases, assisted with returning unwanted products back to their location within the store, and assisted customers on the sales floor with inquiries pertaining to pricing of a product and a product's location within the store.

I offered friendly service and assisted customers with checkout purchases and/or returns. Suggested upsell monthly items to customers at checkout purchases, worked within the photo lab in processing film and taking passport photos, and assisted customers on the sales floor with inquiries of the company's products relating to pricing and location within the store.

781 Brooksedge Plaza Dr., Westerville, Oh 43081

I assisted customers with food purchases via phone, offered monthly menu specials, and assisted customers with concerns regarding an issue with their order purchase.