Robin Carroll Email & Phone Number

Bossier City, La, Us

United States

Design and create pieces with symbolic meaning, that identify with trend, or as requested by purchaserMaintain and develop seasonal and popular demanded collectionsSource out vendor eventsFacilitate displaysResearch, order and inventory various materialsPrioritize time and manage books for costs vs. profitDesign and publish digital content

As an instructional trainer, I am responsible for designing, developing, and delivering training programs and/or materials to educate and enhance the skills of employees or learners within an organization. I am involved in creating instructional content, implementing training strategies, and assessing the effectiveness of the training programs to ensure they meet the learning objectives. This is a crucial role in maintaining the quality of customer client interactions and ensuring the success of the State call center team.Onboarding: Assisting in the onboarding process for new employees, including explaining company policies, procedures, and product knowledge.Skill Development: Conducting training sessions on customer service skills, communication techniques, and call handling procedures.Coaching: Providing one-on-one coaching and feedback to call center agents to improve their performance.Performance Evaluation: Assessing the performance of call center agents through monitoring calls and providing constructive feedback.Updates and Refreshers: Keeping training materials and content up-to-date with industry standards and best practices.Documentation: Maintaining records of training activities, attendance, and performance evaluations.Reporting: Generating reports on the progress and effectiveness of the training programs.Communication: Collaborating with call center management to identify training needs and communicate them to the training team.Continuous Improvement: Suggesting and implementing improvements to training programs and processes to enhance the overall performance of call center agents.Compliance: Ensuring that call center employees adhere to company policies, quality standards, and industry regulations.Soft Skills: Fostering a positive work environment, teamwork, and promoting a customer-centric approach.Technology: Familiarity with call center software, CRM systems, and other relevant tools to train employees effectively.

Conducts training courses both on-site and on-line for professional development and non-technical skills to include lectures, web-based programs, and hands-on sessions.Work with applicable business units/areas to establish specification of course, prerequisite skills, and knowledge for trainees. Ensures training courses address all levels of employees.Prepare lessons plans to include developing and preparing training material such as manuals, handouts, instructor guides, and audio/visual materials.Assists in conducting needs assessments to ensure training needs are met.Gathers, reviews, and analyzes course evaluations to determine effectiveness of training sessions.Prepares recommendations and provides information to management.Interact with the team daily to ensure that everyone is up to date on the latest information and procedures.Work closely with the team to develop new training programs and assess the effectiveness of existing ones. In addition, responsible for maintaining records of all training activities and providing feedback to team members on a regular basis.Work with the team to resolve challenges by providing expertise and guidance on how to best utilize GDIT resources. In addition, work to develop custom training programs that meet the specific needs of the team. By collaborating with the team, they are able to maximize the impact of GDIT training programs and help the team to resolve challenges more effectively.Use relevant skills or technologies; instructional design, eLearning authoring tools, learning management systems (LMS), virtual classroom platforms, web conferencing software, presentation software, and project management tools to develop and deliver training programs for GDIT employees.

Remote

Supervise 20-200+ contact center staff. Train, coach, and mentor employees on professional customer service deliveryEnsures staff performance, quality, productivity, and attendance standards are met, and timeliness of work in the completion of assigned projects and departmental goals.Review contract scope and requirements. Perform tasks to assure service level requirements are met.Interview prospective candidates and provide hiring recommendations for call center staff.Maintains attendance records, processes employee paperwork, submit payroll information as required and to support administration in an accurate and timely fashion.Complete and deliver employee performance appraisals and monitor staff quality and performance.Provides leadership, management, and facilitation; prepares for meetings in advance and follows up with a complete meeting record to participants.Supports department projects as needed including any special assignments.Supports and provides onboarding to incoming employees.

Shreveport, Louisiana Area

Individualized InstructionAssessment and Progress MonitoringCurriculum SupportResource DevelopmentCommunication and CollaborationProfessional Development Student Motivation and Confidence BuildingDocumentation and ReportingData Analysis

Stonewall,La

Assume the responsibility of a teacher in his/her absenceImpart knowledge and provide instructionFamiliarity with all subjects of instruction as requiredEstablish an evenhanded and ethical atmosphere for all studentsWork with lesson plans established by primary teacherVersatility in methods of instruction and ability to adapt quicklyImplement practices of education and child developmentProperly handle misconductPromote best performance in academic and social endeavorsPositive attitude at all timesEffective time management to ensure class time is used appropriatelyKnowledge of emergency proceduresProblem solvingCooperate with regular education staff

Bossier City, Louisiana

Transportation logistics coordinator. Working with all aspects of shipping and receiving of loads no matter the size. Negotiations with companies daily to get the loads moving. I was driver's go to for all information from beginning to end.

Shreveport, Louisiana Area

Provide care for newborn – teen children and their families.Dedicated to working with the Nursery Director in the vision and strategy planning that keeps with the overall vision of the church.Assisting with various events.Teaching large and small groups.Recognizing the needs of the children and volunteers and ensuring those needs are met (training, resources, etc.)Direct, manage and execute projects as required.Maintaining safety and awareness.

Haughton,La

Supervised, trained and hired teachersScheduled classes at area learning centersCoordinated and instructed STEM classes for preschoolersResponsible for all bookkeeping activitiesPlanned and coordinated regional wide summer camps to including all outside B2B sales for future events

Bossier City,La

Managing up to staff of 5Annual promotions and eventsVisual Merchandiser for retail changes