Robin Cattle Mba Email & Phone Number

Cardiff, Gb

Cardiff, Gb

Cardiff

• Responsible for a team of ten call centre representatives and one team senior• Responsible for setting, monitoring and reviewing objectives for the team. • Analysing and reviewing daily and monthly statistics and key performance indicators. • Analysing the team’s quality and work output to identify training needs and arrange coaching and feedback • Responsible for completing annual appraisals and monthly 121’s.• Ensuring the team is motivated and in line with the company’s culture and core competencies• Leading six teams over three sites on monthly rotational basis where, I set the departments strategy and co-ordinate its execution

Cardiff, United Kingdom

• Oversaw a team of experienced claim handlers working on a project to settle a large number of outstanding third-party damage only claims, as economically and efficiently as possible.• Implemented several processes and procedures to streamline settlements, and increase the recovery rate of outstanding outlays• Managed stakeholders which included operational and department managers• Recovered over £2,000,000 in just over seven months

Cardiff

• Held a case load of approximately 300 personal injury and credit hire cases, with a total reserve of over £3,000,000• Autonomy to negotiate offers of up to £30,000 and set reserves up to £50,000• Negotiated settlement of over 2000 cases and received several departmental awards in the process• I was also point of referral within the team with duties including; carrying out liability, indemnity and reserves referrals, file reviews, authorising cheques and assisting the team manager in working to improve the quality and quantity of the teams output

Cardiff, United Kingdom

My role here was to supervise a team of five to ten sales staff, ensuring they delivered excellent customer service, hit sales targets, whilst ensuring the efficient running of stock control and effective point of purchase merchandising.

Master Of Business Administration - Mba, Business Administration And Management, General

Industrial Design Bsc, Industrial And Product Design